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in Washington, DC

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About this job

Additional

This position is responsible for providing a welcoming environment and efficient valet services in accordance with guest's expectations and established performance standards. The position is also responsible for the following, but not limited to:

* Efficiently and safely park all vehicles in designated areas, ensuring each vehicle has been locked while in our possession and keys have been secured in valet booth.
* Efficiently and safely retrieve all vehicles, announce guest name and match claim ticket numbers to ensure delivery of the correct vehicle to each guest.
* Assist with loading of passengers and luggage, inquire if guest needs directions, clean the front vehicle windshield and offer an appropriate departing comment.
* Monitor and maintain the appearance and overall cleanliness of the front drive and parking areas.
* Inform guests of parking services and fees, issue a claim ticket, direct them to their intended destination and offer an appropriate closing comment.
* Offer luggage assistance as needed or requested. Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.
* Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.
* Assist physically challenged travelers and other guests with special needs.
* Anticipate guest needs when possible and exhibit a sincere desire to meet or exceed them.
* Always speak professionally and graciously, smile, and maintain eye contact.
* Possess thorough knowledge of the hotel's services, outlets and daily events to proactively inform guests.
* Respond to all guest inquiries and resolve service discrepancies accordingly.
* Display a professional posture and post up in designated area on front drive.
* Maintain an assertive awareness of the front drive area and look for opportunities to initiate service.
* Promptly greet all vehicle passengers that arrive to the front drive by opening all occupied vehicle doors and offering a warm and sincere welcome.
* Open and close all vehicle doors for guests arriving and departing the location.
* Obtain guest name and inquire as to the nature of their visit.
* Safely run to and from parking areas when retrieving and parking vehicles.
* Inspect the exterior of each incoming vehicle and note any damage on the ticket.
* Perform additional duties and tasks as assigned.

EXPERIENCE/REQUIREMENTS:

* Must be at least 18 years old and possess a high school diploma or equivalent
* Must submit to and pass a drug screen and criminal background check
* Possess proficient driving skills with the ability to operate both automatic and standard transmission equipped vehicles
* Must be able to calculate parking charges manually and make change without the use of a calculator
* Possess attention to details when reconciling transactions
* Possess an outgoing and enthusiastic personality
* Demonstrate exceptional oral communication skills by conveying information effectively
* Possess knowledge of local area and surrounding attractions
* Demonstrate a guest-driven service style with a sense of urgency in interactions, execution and recovery.
* Possess knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
* Must be able to work flexible shift hours, i.e. days, evenings, weekends, holidays and meet physical job requirements - intermittent standing, walking and running 4-7 hours per day or shift and lift up to 50 lbs.
* Must be able to meet the following MVR guidelines