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Customer Service Representative - Philadelphia, PA
| Hours | Full-time, Part-time |
|---|---|
| Location | Philadelphia, PA Philadelphia, Pennsylvania |
About this job
Don't wait to apply - we have training classes starting soon that are designed to set you up for success!
You want more challenge. You want more opportunity. You want more reasons
to head in to work every day. We want more people like you. UnitedHealth
Group Customer Care Centers are home to a team that lives and breathes
restless. We're still finding ways to outdo what we did yesterday. And that's
what makes us one of the fastest growing businesses in the country and the
world. Now it's time to discover how our continuous expansion can drive
incredible growth in your career.
The Customer Service Representative is responsible for answering incoming calls from customers while ensuring a high level of customer service and maximizing productivity.
Responsibilities:
- Respond to complex customer calls
- Resolve customer service inquiries which could include:
- Benefit and Eligibility information
- Billing and Payment issues
- Customer material requests
- Physician assignments
- Authorization for treatment
- Explanation of Benefits (EOB)
- Provide excellent customer service
- Constantly meet established productivity, schedule adherence, and quality standards
Requirements
- 1 year of customer service experience analyzing and solving customer problems, OR 1 year of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties
- An education level of at least a high school diploma or GED OR 10 years of equivalent working experience
- Authorization to work in the United States
- Available to work 40 hours per week anytime within the operating hours of the site
- Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
- Ability to navigate a computer while on the phone
- Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product
- Ability to remain focused and productive each day though tasks may be repetitive
- Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer
- Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity
Our hiring process is rigorous - it is rigorous because we want to ensure the best job and culture fit for you and for us. Please
ensure that your application is complete and that all required sections
have been filled out (about you, history and certifications,
application questions and job questions.)
in the event you are requested to complete your interview via this
method. Upon successful completion of these steps and a review to
determine if your qualifications match the position, you will be advised
of your status.
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.
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