The job below is no longer available.
You might also like
in Coppell, TX
$12.00 to $16.00Verified per hour Atax • 30d agoGood pay Fast response 7.1 mi Use left and right arrow keys to navigate- $14
est. per hour Ollie's Bargain Outlet • 16d agoUrgently hiring 3.3 mi Use left and right arrow keys to navigate - $14
est. per hour Asurion • 11d agoUrgently hiring 9.3 mi Use left and right arrow keys to navigate - $14
est. per hour Lowe's • 10d agoUrgently hiring 14.4 mi Use left and right arrow keys to navigate - 21
Verified flat Vector Marketing • 9h agoUrgently hiring 11.2 mi Use left and right arrow keys to navigate
Sales Support Analyst – VAR Accounts Job - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Coppell, TX Coppell, Texas |
About this job
Posting Job Title:Sales Support Analyst – VAR Accounts
Requisition #: 159915BR
Posting Location: Coppell, TX, US
Alternative Locations: United States - New York - Syracuse, United States - Ohio - Columbus, United States - Texas - Coppell;Columbus, Ohio, United States;Coppell, Texas, United States
Area of Interest:Sales
Position Type: Full Time
Posting Job Description
The Time Warner Cable Corporate office currently seeks a Sales Support Analyst-VAR for our National Order Management Department. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
Essential Job Functions:
Review, process and proactively follow up to ensure required information is received for initial serviceability requests prior to contract signature. Act as team lead providing necessary system and process training to new/existing employees, handle first level escalations, identify and remedy issues delaying order fulfillment. Assist team members in resolving issues by escalating through proper channels, establishing and conducting meetings with necessary parties to understand issues and find resolution.
Job Requirements:
1.Conduct weekly meetings with certain customers/divisions/sales reps to resolve any issues, creating and managing action items to ensure problem resolution.
2.Proactively manage order process to ensure order fulfillment by generating reports, analyzing information, obtaining proper updates from necessary party, communicating with necessary party and ensuring information is updated in system appropriately.
3.Provide Customer Support for a subset of National Customers to include acting as the interface between the TWC Regions, National Customers and National Sales Managers.
4.Responsible for the communication of National Sales ' methods and procedures to National customers and Road Runner divisions to ensure compliance;
5.Coordinate information flow between National Sales customers and TC Regions.
6.Proactively obtain order updates including serviceability status, install dates, construction status and additional required information and communicate to necessary parties.
7.Participate in conference calls with National Sales Reps and existing customers to communicate process and procedures and capture customer needs ensuring process and procedures are designed to fit the customer needs.
8.Cooperatively work with Billing and Receivable Management team and other departments to provide specific reports to respective parties. Reports will be generated via CRM database as well as aggregating data from multiple sources;
9.Analyze reports to proactively identify outstanding orders and take action to fulfill.
10.Train customers on existing and new modules of CRM database; Assist in ensuring all training documentation is up to date and accurate.
Preferred Qualifications:
1.2-5 years experience in customer service, order management/order entry operations group. Experience in Finance operations area a plus, order to cash process knowledge highly desired.
2.Superior written, verbal communication and customer service skills
3.Advanced proficiency in MS Word, Excel, Access, and PowerPoint
4.Telecommunications industry experience, to include working knowledge of overall process from contract-to order entry-to billing-to collection
5.Professionalism and discretion in dealing with sensitive and confidential information
6.Ability to handle and effectively prioritize multiple competing demands on a daily basis
Education and Experience:
Bachelor ' s degree (B.A. or B.S.) from four-year college or university; or equivalent training, education and experience.
Travel Requirements:
None
Supervisory/Managerial Responsibilities:
No Supervisory responsibilities with this position.
FCC Unit_TWC: 11551
Controlling Establishment ID: 00351 - Coppell 750 Canyon Dr
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status
Requisition #: 159915BR
Posting Location: Coppell, TX, US
Alternative Locations: United States - New York - Syracuse, United States - Ohio - Columbus, United States - Texas - Coppell;Columbus, Ohio, United States;Coppell, Texas, United States
Area of Interest:Sales
Position Type: Full Time
Posting Job Description
The Time Warner Cable Corporate office currently seeks a Sales Support Analyst-VAR for our National Order Management Department. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
Essential Job Functions:
Review, process and proactively follow up to ensure required information is received for initial serviceability requests prior to contract signature. Act as team lead providing necessary system and process training to new/existing employees, handle first level escalations, identify and remedy issues delaying order fulfillment. Assist team members in resolving issues by escalating through proper channels, establishing and conducting meetings with necessary parties to understand issues and find resolution.
Job Requirements:
1.Conduct weekly meetings with certain customers/divisions/sales reps to resolve any issues, creating and managing action items to ensure problem resolution.
2.Proactively manage order process to ensure order fulfillment by generating reports, analyzing information, obtaining proper updates from necessary party, communicating with necessary party and ensuring information is updated in system appropriately.
3.Provide Customer Support for a subset of National Customers to include acting as the interface between the TWC Regions, National Customers and National Sales Managers.
4.Responsible for the communication of National Sales ' methods and procedures to National customers and Road Runner divisions to ensure compliance;
5.Coordinate information flow between National Sales customers and TC Regions.
6.Proactively obtain order updates including serviceability status, install dates, construction status and additional required information and communicate to necessary parties.
7.Participate in conference calls with National Sales Reps and existing customers to communicate process and procedures and capture customer needs ensuring process and procedures are designed to fit the customer needs.
8.Cooperatively work with Billing and Receivable Management team and other departments to provide specific reports to respective parties. Reports will be generated via CRM database as well as aggregating data from multiple sources;
9.Analyze reports to proactively identify outstanding orders and take action to fulfill.
10.Train customers on existing and new modules of CRM database; Assist in ensuring all training documentation is up to date and accurate.
Preferred Qualifications:
1.2-5 years experience in customer service, order management/order entry operations group. Experience in Finance operations area a plus, order to cash process knowledge highly desired.
2.Superior written, verbal communication and customer service skills
3.Advanced proficiency in MS Word, Excel, Access, and PowerPoint
4.Telecommunications industry experience, to include working knowledge of overall process from contract-to order entry-to billing-to collection
5.Professionalism and discretion in dealing with sensitive and confidential information
6.Ability to handle and effectively prioritize multiple competing demands on a daily basis
Education and Experience:
Bachelor ' s degree (B.A. or B.S.) from four-year college or university; or equivalent training, education and experience.
Travel Requirements:
None
Supervisory/Managerial Responsibilities:
No Supervisory responsibilities with this position.
FCC Unit_TWC: 11551
Controlling Establishment ID: 00351 - Coppell 750 Canyon Dr
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status
Your Privacy Choices