Customer Service Representative (Seasonal)

Customer Service Representative (Seasonal) 

Have a passion for customer service?  

Picture yourself here…

Join the Lifetouch Portrait Studios team as a Customer Service Representative (Seasonal).  A Customer Service Representatives promotes consumer loyalty, satisfaction, repeat business, and increased sales, by responding to, and handling consumer inquiries and concerns. They are passionate about ensuring our customers have a remarkable experience by providing entry-level support and assistance. This role may also include minimal promotion and/or selling of Lifetouch photography and services for a specific business line.  

Company Overview:

Lifetouch Portrait Studios operates over 700 portrait studios, including locations in JCPenney, Target and Belk stores as well as free standing Flash Digital Portraits and Cilento Photography locations. Our photographers are trained on unique posing, lighting techniques and portrait designs to fit the whole family and tell every customer’s unique story. They specialize in capturing images of newborns, toddlers, siblings and entire families. 

Primary Duties and Responsibilities:

• Performs entry-level customer support (via phone and email) to handle routine inquiries and problems from internal and- external customers regarding photography, production and services.
• Provides customer support utilizing multiple computer applications, including our eCommerce site.
• Promotes and sells products and services, occasionally.
• Uses computerized system for accurate tracking, information gathering and troubleshooting.

Additional Duties and Responsibilities

• Applies company policies and procedures to ensure consistency as well as compliance.
• Recognizes product, quality, service, marketing trends or issues and escalates as appropriate.
• Performs other projects or miscellaneous duties as requested or assigned.

Qualifications Include:

• High school diploma or equivalent related experience.
• Ability to work a varied schedule including days, nights, holidays and weekends, as needed.
• Possess a general knowledge of the organization, products or services.
• Strong interpersonal and collaboration skills.
• Strong computer skills (e.g., navigation, data entry), including Microsoft Outlook.
• Strong communication skills (written, verbal and listening).
• Detail oriented in the execution and follow-up of work.
• Critical thinking and problem solving skills.
• Strong interpersonal and collaboration skills.
• Ability to balance and execute against multiple projects/priorities simultaneously.
• Takes initiatives.
• Ability to speak Spanish fluently, may be preferred.

 Experience Preferred:

• 1-2 years of customer service experience, strongly preferred.

 Lifetouch Portrait Studios, Inc. is an Equal Opportunity Employer.  Employment is contingent upon successful results of a background check.