Account Operations Coordinator

Job Description:
This position is responsible for working closely with accounts to coordinate vehicles for sale, ensure appropriate & timely sale line-up, and ensure effective operational flow. This position is responsible for taking post recon, distribution center, InSight OVE/Simulcast, and TRA photographs of vehicles as defined by Image Standards. The Vehicle Photographer will include responsibility for Photo Booth processing if the location is so equipped. Additionally, this position supports uploading images captured during the inspection process.

Job Responsibilities:

• Capture and process electronic images of vehicles.
• Upload all pictures associated with electronic condition reports (ECR) and verify the quality and accuracy of each photograph.
• Maintain knowledge of Digital Quality Image (DQI) website.
• Re-image or request re-imaging of any substandard images.
• Process vehicles through the Photo Booth following available standard operating procedures (SOPs) if location is so equipped.
• Manage account relationships, maintaining effective communications and ensuring customer requirements are met.
• Review and update condition report; approve and audit vehicle repair report.
• Walk vehicles with account representative and make recommendations for reconditioning to increase vehicle value.
• Respond to customer inquiries relating to vehicles. Provide quality service and assist in resolving problems.
• Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning.
• In coordination with account representative, account administrator, and account specific procedures prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.
• Work with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles.
• Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform other duties as assigned by management.