Patient Services Rep for WellMed at Lakeland, FL

WellMed provides concierge-level medical care and service for seniors, delivered by physicians and clinic staff that understand and care about the patient's health.  WellMed's proactive approach focuses on prevention and the complete coordination of care for patients.  WellMed is now part of the Optum division under the greater UnitedHealth Group umbrella.

Do you have compassion and a passion to help others?  Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life's best work.(sm)

Start your healthcare career with WellMed!

Great entry level position in healthcare!  In this position you will interact with patients and their family members, healthcare providers, insurance companies.  Learn from healthcare experts as you work side by side to improve the lives of patients!  Enjoy profound job satisfaction as you impact the care and comfort of our aging population.  We offer the benefits of working for a Fortune 14 company – career opportunities, great benefits, paid time off, and more!   The successful candidate will demonstrate effective customer service and communication skills. 

The Patient Services Representatives is responsible for greeting patients and collecting, recording and balancing payments.

 Primary Responsibilities: 

• Greets patients as they arrive and manages 20 minute wait time


• Assists patient with intake processes including copying required documents


• Collects co-payments, co-insurance and deductibles and issues receipts


• Manages cashier box and daily deposits according to company policies


• Processes walk-in patients and visitors


• Answers phones and schedules appointments


• Manages medical records (maintains, files/scans, prepares for schedule)


• Ensures all correspondence is scanned and/or filed in timely manner


• Processes requests for medical records release and maintains appropriate logs, etc.


• Performs all other related duties as assigned

Required Qualifications:

• High school graduate or GED


• 1+ years of related work experience including data entry


• Working knowledge of medical office procedures and medical terminology


• Ability to accurately sort and file materials by alphabetic or numeric systems


• Effective communication and customer service skills

Preferred Qualifications:

• ICD 9 and CPT coding experience

WellMed is a healthcare delivery system serving more than 90,000 patients, primarily Medicare eligible seniors, in Texas and Florida through primary care clinics, multi-specialty clinics, and contracted medical management services. Headquartered in San Antonio, Texas, WellMed is an industry leader in medical risk management, highly effective disease management and chronic care programs, healthcare delivery services and more.

Our focus and mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. We are innovators in preventative healthcare, striving to change the face of healthcare delivery for seniors. Our providers and support staff are selected for their dedication to the senior population and focus on preventative, proactive patient care.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.

Job Keywords: Patient Care Coordinator, Patient Service Representative, Customer Service, Medical, Clinic, Senior, Lakeland, FL, Florida, Patient Services Rep, Medical Assistant, WellMed