Client Service Consultant - North Carolina or South Carolina Telecommute

We are seeking a Clinical Service Consultant who will be responsible for day to
day account management and retention of the assigned Strategic Account Executive customers. You will be assisting account management leadership in ensuring customer satisfaction, retention,
contract renewal, revenue maintenance, ongoing evaluation and design of a
customer's benefit plans, and strategy development, through the relationships
established with customer organization. You will be engaging in problem solving to ensure the match between customer's core needs and
UMR, You will also be identifying negative service trends and escalating/communicating as
appropriate. 

Primary Responsibilities:

• Provides support to implementation and renewal
  processes as necessary.


• Assist assigned SAEs in the updating of internal
  databases, report requests, maintaining file records, reviewing and
  tracking customer documents, accepting and responding to calls when
  Strategic Account Executives are unavailable, and other issues as
  necessary.


• Serves as information resource to customers, sales
  support, marketing, account management leadership and management regarding
  sales activity and ongoing operations.


• Responds effectively to customer and broker needs or
  requests by providing information, service, or by referring customers to
  appropriate staff.


• Assists in training and mentoring new Client Services
  Consultants as needed.


• Participates in benefit fairs or enrollment meetings as
  needed.


• Participates in or represents account management in
  special projects.


• Ability to develop and maintain positive working
  relationships both internally and externally.


• Contributes to team effort by accomplishing related
  results as needed.


• Performs other duties as required.

Careers at
UnitedHealthcare Employer & Individual. We all want to make a difference
with the work we do. Sometimes we're presented with an opportunity to make a
difference on a scale we couldn't imagine. Here, you get that opportunity every
day. As a member of one of our elite teams, you'll provide the ideas and
solutions that help nearly 25 million customers live healthier lives. You'll
help write the next chapter in the history of healthcare. And you'll find a
wealth of open doors and career paths that will take you as far as you want to
go. Go further. This is your life's best
work.SM

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.