Merchandise Operations Leader--Nogales, AZ--1052

General Description

TITLE:
Merchandise Operations Leader
JOB PURPOSE:
Achieve profitable sales growth by leading and engaging the merchandising, visual and support teams in the store, reinforcing and supporting standards of operational excellence
REPORTS TO: KEY PARTNERSHIPS:
Store Leader District Merchandise Execution Leader, Human Resource Leader, Sales Leader, Loss Prevention, Custodial/Facilities Maintenance

KEY RESPONSIBILITIES FOR THIS ROLE:
• Merchandising, Visual Execution and Pricing / Signing
- Actively walks the floor and strategizes with specialists/experts to plan and execute all merchandising and visual elements (includes pricing / signing)
- Assists in the interpretation of company direction for their store and supports the appropriate adjustments with team
- Actively walks the preprints for the store and communicates to appropriate team members on actions to support pricing / signing accuracy
- Champions high standards for presentation and maintenance of store during operating hours
- Performs monthly pricing and signing audits
- Manages .com shipments, inventories, returns and supporting systems and reviews and completes .com reporting
• DoortoFloor/RFIDandReplenishment/RestockProcesses/ReverseLogistics
- Actively walks the floor and stock room areas to monitor and identify replenishment opportunities and allocate resources to drive sales
- Leads the process of receiving, returning, maintaining and delivering of .com merchandise
- Responsible for ensuring the completion of the RFID scanning process on a weekly basis
• Team Development
- Consistently uses the Coaching for Growth model by thoroughly preparing and conducting coaching conversations with associates
- Actively walks the floor and coaches in the moment to enhance each supervisor’s ability to execute, as well as develop their own respective teams
- Maintains notes / observations of each direct report’s strengths and opportunities
- Takes immediate action on performance issues within the team
- Partners with the Human Resource Leader / Supervisor to select / hire store talent and with the Store Leader to succession plan for current team
• Scheduling Support Area Resources
- Partners with the Replenishment Supervisor and / or Merchandise Operations Supervisor to schedule support resources and achieve expense / profit targets
to effectively deliver exceptional execution
• Building Maintenance
- Actively engages the custodial and facilities maintenance team to ensure cleanliness, maintenance and safety standards are met and maintained daily
• Inventory/Shrinkage
- Partners with Loss Prevention and actively engages associates to deliver the store’s shrinkage plan
• PerformanceStandards
- Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit,
productivity, and attendance
COMPETENCIES NEEDED TO PERFORM EFFECTIVELY IN THIS ROLE:
•Character - Is authentic, transparent, fair and honest in interactions with others; keeps confidences; does not misrepresent self for personal gain •Competence - Is skilled and has the experience required to do their job; understands and keeps up-to-date on competitive practices, market and
industry trends, information and technology affecting their business and uses this knowledge to make effective decisions
•Courage - Will stand up and do what’s right for the business and team even if the decision is not popular; will act in accordance with beliefs despite
criticism
•Service-Oriented - Gives full attention and consideration to the needs of others/customers, listens well and seeks to understand another point of view to
help find the best solution or outcome; communicates clearly and effectively; provides helpful assistance to others/customers
•Cooperates - Actively participates on the team by sharing information; has positive attitude and is open to new and different ideas; works productively
with teams, seeks win/win solutions, puts the priorities and needs of the larger organization ahead of individual needs
•Builds Relationships - Develops and fosters positive relationships with others over time; shows appreciation, support and respect for different styles,
backgrounds, perspectives and needs
•Thinks Critically - Interprets and processes information and ideas using logic and reason; develops sound conclusions based on evidence and data •Takes Initiative - Shows interest and takes action without being prompted; is motivated and resourceful in achieving successful results in a timely
manner
•Solves Problems - Uses information, experience and knowledge to develop quality answers and plans to challenges and issues; actively looks for ways to
help satisfy needs; is a continuous learner and pursues a high standard of performance
•Decisiveness - Makes decisions in a confident, firm and timely manner
•Organization / Time Management - Plans and structures work; prioritizes tasks based on impact to sales, profit or customer
•Strategic Vision - Sets a purpose and outlines a future path for the team, unit or organization; provides clear expectations and shares rationale behind decisions that are made; identifies strategies, approaches and objectives to achieve the vision
•Earns Respect - Creates an environment of fairness and honesty, is humble and generous toward others; consistent contact and communication with the team, is visible and present; is reliable and removes barriers and secures resources to help the team accomplish goals
•Practices Candor - Tells it like it is, is frank and sincere in communications; is an approachable and unguarded leader; shares honest and constructive feedback with team, freely admits own mistakes
•Develops Talent - Builds a diverse and high performing team; differentiates performance based on individual associate successes and developmental opportunities; coaches and provides insights, feedback and stretch assignments to grow and improve talent; empowers team by delegating decision- making where possible to build skill and increase engagement; recognizes and rewards associates for outstanding effort; shows they care about their associates by discussing future opportunities and development
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