Recruitment and Retention Coordinator

Position: Recruitment & Retention Coordinator         Objective:

The Recruitment and Retention Coordinator is expected to perform a variety of duties in the recruitment of CAREGivers. The Recruitment and Retention Coordinator is expected to recruit, screen, hire, train and retain a staff of CAREGivers in order to provide the highest quality service to clients.
 
Primary Responsibilities:

• Reflect the core values of South Shore Senior Care, LLC (d.b.a. an independently owned and operated Home Instead Senior Care franchise).
• Answer each employment inquiry in a friendly, professional and knowledgeable manner.
• Develop and implement new recruitment strategies within the community to include career fairs and sponsored events.
• Phone screen every applicant through Applicant Stack.  Schedule and conduct applicant interviews in an efficient and professional manner. 
• Create and maintain all employment records including but not limited to I-9 form, W-4 form and all other employment related documents
• Conduct character reference, criminal background and motor vehicle checks on all CAREGivers.
• Schedule and conduct CAREGiver orientation and all training including Alzheimer’s Training, Personal Care Training, and Hospice/Palliative Care.
• Maintain regular attendance at the office to execute job responsibilities.
• Demonstrate open and effective communication with owner, colleagues and CAREGivers

 
 
Secondary Responsibilities:

• Monitor compliance for local and federal labor and safety laws including EOE, ADA, FMLA, and OSHA.
• Plan and successfully execute quarterly CAREGiver meetings.
• Prepare and publish the monthly newsletter within the deadline.
• Evaluate and update all orientation and training materials as needed.
• Conduct service calls as needed.
• Conduct client/CAREGiver introductions as needed.
• Enter CAREGiver hours as needed.
• Back up scheduling duties as needed.
• Perform any and all other functions deemed necessary.

 
     
Education/Experience Requirements:

• High school graduation or the equivalent
• One year of related business experience or an equivalent combination of education and work experience may be considered.

 
Supervisory Responsibilities:

• This position will be responsible for overseeing all of the functions performed by the CAREGiver staff

 
Knowledge, Skills and Abilities:

• This position must have an understanding of and uphold the policies and procedures established by South Shore Senior Care, LLC, (d.b.a. an independently owned and operated Home Instead Senior Care franchise).
• This position must demonstrate excellent oral and written communication skills and the ability to listen effectively.
• This position must have the ability to work independently, maintain confidentiality of information and meet deadlines.
• Ability to demonstrate effective interpersonal skills essential as well as sound judgment and good decision-making skills.
• Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures.
• Ability to organize and prioritize daily, monthly and yearly work.
• Ability to establish good working relationships with management, colleagues, CAREGivers and the community.
• Ability to present a professional appearance and demeanor.
• Ability to operate office equipment.
• Must be patient and congenial on the telephone. 
• Ability to work evenings or weekends as required.

• Ability to work as a part of a team
• Ability to demonstrate excellent organizational skills