Front Desk Patient Services Coordinator - Seal Beach, CA

Talk about meaningful work. Talk about an important role. Let's talk about your next career move. Due to our expanding business, UnitedHealth Group is seeking Associate Clinical Administrative Coordinators who share our passion for helping others live healthier lives. As one of the world's leading health care companies, UnitedHealth Group is pursuing innovative new ways to operate our service centers and improve on our ability to deliver high-quality care. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive and positive for our members and providers. You'll have the opportunity to do live outreach, educating members about program benefits and services while also helping to manage member cases. Bring your skills and talents to a role where you'll have the opportunity to make an impact on a huge scale. Take this opportunity and begin doing your life's best work. (sm)

Position responsibilities include collecting patient co-payments, verifying Insurance eligibility, scheduling appointments, answering phone calls, and balancing money collected at the end of shift. 

Employees in this position include those responsible for initial Triage of members, Administrative Intake of members or managing the Admission/discharge information post-notification, and working with hospitals and the Clinical team. Function includes managing Incoming calls, managing requests for services from Providers/members, providing information on available Network services and transferring members as appropriate to Clinical staff. Also manages the Referrals process, processes Incoming and Outgoing Referrals, and Prior Authorizations. This function also includes Intake, Notification and Census roles.

Primary Responsibilities:

• Administrative intake of members or managing the Admission/Discharge information post-notification


• Working with hospitals and the Clinical team, including managing Incoming calls, managing requests for services from Providers/members, and providing information on available Network services


• Transferring members, as appropriate, to Clinical staff


• Manage the Referrals process, processing Incoming and Outgoing referrals, and Prior Authorizations, including Intake, Notification and Census roles


• Limited work experience


• Work on simple tasks using established procedures


• Depend on others for guidance


• Work is typically reviewed by others

Required Qualifications:

• High School Diploma/GED


• Must have flexibility and open availability with schedule to work one weekend day (8:30 am - 5:30 pm) and up to two evening shifts during the week (12:00 pm - 8:30 pm), including mandatory overtime, as needed


• 1+ year of Customer Service experience


• Ability to adhere to HIPAA regulations and maintain patient confidentiality


• Basic (or higher) level of experience with Windows applications and other computer-based management

Preferred Qualifications:

• Prior knowledge of Medical Insurance plans


• Bilingual skills


• Experience working in Internal, Family Medicine or a Pediatric office

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.

Job Keywords: customer service, call center, intake, prior authorization, medical assistant, administrative, clerical, coordinator, claims, Seal Beach, CA, California