Call Center Representative - Elkridge, MD

Multiple Openings!  Elkridge, Maryland! 

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work. (sm)

Due to an expansion of our business into multiple states, we are looking for energetic, customer focused and compassionate Call Center Representatives.  As one of our newest Call Center Representatives you will be performing appointment scheduling and other related call center activities within our Team Care department.  Your main focus in this position will be to schedule appointments for our valued members who are currently enrolled in one of our Medicare or Medicaid health plans.  You will be helping our valued members connect with Physicians and Nurse Practitioners, by scheduling in home visits, in order to help them live healthier lives.    

*We are currently hiring for our 12:00 p.m. - 8:30 p.m. shift, Monday - Friday*

*You must also be available to work between the hours of 8:00a.m. - 8:30 p.m., Monday - Friday*

*Seasonal mandatory overtime may occur based on work load*

 As a Call Center Representative your duties will include:

• Placing a high volume of outbound calls to our valued members of the health plan to schedule them for their in home visits with a Physician or a Nurse Practitioner via an auto dialer system


• Answering inbound calls from our valued members and assisting them with their inquiries


• Enhancing our valued members experience within their specific health plan


• Validating member demographic information and obtaining additional member data via specific plan scripting


• Data entry of the members record with accurate information obtained on the call


• Ensuring that the appointments are scheduled accurately following department policies and procedures


• Resolving any scheduling issues or concerns


• Working on special projects within the department as assigned


• Routing calls to the appropriate department as needed

Required Qualifications:

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  High School Diploma or GED equivalent


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  1 year of customer service experience or at least 1 year of experience working in a high volume call center environment


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  Strong level of computer proficiency


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  Must be able to type and talk at the same time and navigate through multiple screens


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  Ability to maintain confidentiality and adhere to HIPAA requirements


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  Must be able to work the designated shift and overtime as needed

Preferred Assets:

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  Bi-lingual skills in Spanish or Korean is a plus!


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  Experience working in a metric driven work environment is highly preferred


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  Experience working in a customer retention focused role


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  Experience using an auto dialer system


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  Experience working in the healthcare industry is a plus!


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  Experience working with Medicaid or Medicare is a plus!

UnitedHealth Group is working to create the health care system of tomorrow.



Already Fortune 25, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.



Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant - and built for speed.



Come to UnitedHealth Group, and share your ideas and your passion for doing more. We have roles that will fit your skills and knowledge. We have diverse opportunities that will fit your dreams.

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.

Job Keywords: Call Center, Customer Service, Representative, CSR, MSR, Member Services Representative, Bi-lingual, Spanish, Korean, Elkridge, Owing Mills, Columbia, Hunt Valley, Baltimore City, MD, Maryland, Managed Care, Healthcare, Health Insurance, UnitedHealth Group, UHG, UnitedHealthcare, UHC, Medicare, Medicaid.