Member Services Representative - Full-time / Part-time

A company in Tempe, Arizona is currently hiring for Member Services Representatives. Day to day responsibilities for the position of member services representative include the following:

-This individual will answer member and pharmacy calls in the Member Services and Pharmacy call center
-They must be able to communicate effectively and clearly with members regarding questions about their pharmacy plan coverage, co-pays, deductibles, and other aspects of their pharmacy program
-Collect accurate information and document unresolved issues
-Fulfill any client requests that are faxed directly to the Member Services team by clients or members
-Maintain records of actions taken including documenting clients' calls in INFO Call Tracking or RxCLAIM, member prior authorizations, modifications to records within the RxCLAIM system, and call tracking notes regarding pharmacy or member calls received
-File and maintain paper records in an organized manner
-Assist pharmacies and/or clients in resolving a variety of daily processing obstacles - problem solving and the ability to communicate solutions is essential
-Ability to speak clearly and effectively communicate instructions over the phone
-Positive attitude, willingness to learn and improve on a daily basis
-Basic typing skills
-Basic math and spelling skills, as well as problem-solving skills


The Member Services Representative is an entry level position. This individual will answer member and pharmacy calls in the Member Services and Pharmacy call center. The employee will utilize the RxCLAIM and INFO Call Tracking systems while assisting pharmacies with the processing of claims and members with basic inquiries about their pharmacy plan benefits. As the Member Services Representative becomes more adept at troubleshooting calls and more familiar with our clients, procedures and special needs, they will take on and learn additional responsibilities. These tasks may include client-specific projects, departmental tasks, or interdepartmental projects, all of which will require the MSR to communicate effectively both orally and in writing. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to work cooperatively in a team environment employee will work with Customer Care coworkers, Account Managers and other teams to meet our clients needs.

Interested candidates please apply to this job posting or e-mail Alex Driver at

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services.  Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .