Customer Support Supervisor

Essential Job Duties and Responsibilities:

• Manage, develop and train the Customer Support Associates and Administrative Assistants
• Compliance, reviewing, and training of the office performance scorecard goals
• Ensure outstanding customer service is given to all customers
• Manage health and safety program
• Manage internal recruiting process
• Process and conduct all internal new hire paperwork, agreements/offer letters
• Manage benefits program internal and external
• Manage internal payroll
• Compliance of new and re-hire Pre Employment Paperwork program
• Interviewing, hiring and training team
• Manage office spending including: supply procurement, marketing, out of office activities and Purchasing Card account
• Track individual, divisional, office and regional performance
• Compliance of office operations
• Management of compliance reports
• Management of starts and finishes completed weekly for contractors
• Communicate weekly with manager: administrative team, operations, reports, compliance of operations, relationships
• Oversee all operations and administrative team in local office and secondary offices
• Maintain relationship with office leadership and assist with miscellaneous duties for the Director of Business Operations

Requirements for CSS Position

• A minimum 1 year of management/leadership experience
• Customer service experience
• HR Certifications
• Payroll experience a plus!

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services.  Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .