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Sales and Customer Relations Rep/ Call Center
•30 days ago
| Hours | Part-time, Full-time |
|---|---|
| Location | 827 Fisher Drive Waterloo, Iowa |
About this job
We are seeking Sales & Customer Relation Reps to join our outstanding team of professionals in Waterloo, IA!
To learn more about this position and begin your online profile visit us at: http://www.experiencedone.com/ , enter 52364568 in the Keyword search field.
You may also submit your resume to: Lolita Jones; lolita.jones@grainger.com
.
The Sales and Customer Relations Rep provides superior service by delivering products and services to meet or exceed customer expectations. Satisfies needs of our customers, as defined by the Grainger Value Proposition through the Performance Drivers, through a variety of service channels.
Responsibilities include but are not limited to:
* This job requires you to sit at a desk 4 to 12 hours a day, taking incoming calls and or managing off phone work
* Builds strong customer relationships, loyalty, and retention by delivering WOW Customer Service through various Grainger channels
* Assists customers by providing the best solution; efficiently utilizing all available resources and tools for account selection, product identification, order placement, order management, and pricing and invoice discrepancies
* Assists customers in their product selection by sharing vital information from customers with the organization
* Represents the "Voice of the Customer" to the Company
* Assist customers with order placement, through all channels, and recommend accessories to increase sales and customer awareness of product and service capabilities as defined by the Grainger's Value Proposition
* Retains an ongoing awareness and understanding of active promotions
Requirements include but are not limited to:
* High School diploma or equivalent
* At least 1 year of external Customer Service Experience
* Able to operate PC based programs.
* Must feel comfortable working in a dynamic, team-based environment where priorities are continually changing.
* Demonstrates consistent, dependable, on-time performance
Grainger is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
To learn more about this position and begin your online profile visit us at: http://www.experiencedone.com/ , enter 52364568 in the Keyword search field.
You may also submit your resume to: Lolita Jones; lolita.jones@grainger.com
.
The Sales and Customer Relations Rep provides superior service by delivering products and services to meet or exceed customer expectations. Satisfies needs of our customers, as defined by the Grainger Value Proposition through the Performance Drivers, through a variety of service channels.
Responsibilities include but are not limited to:
* This job requires you to sit at a desk 4 to 12 hours a day, taking incoming calls and or managing off phone work
* Builds strong customer relationships, loyalty, and retention by delivering WOW Customer Service through various Grainger channels
* Assists customers by providing the best solution; efficiently utilizing all available resources and tools for account selection, product identification, order placement, order management, and pricing and invoice discrepancies
* Assists customers in their product selection by sharing vital information from customers with the organization
* Represents the "Voice of the Customer" to the Company
* Assist customers with order placement, through all channels, and recommend accessories to increase sales and customer awareness of product and service capabilities as defined by the Grainger's Value Proposition
* Retains an ongoing awareness and understanding of active promotions
Requirements include but are not limited to:
* High School diploma or equivalent
* At least 1 year of external Customer Service Experience
* Able to operate PC based programs.
* Must feel comfortable working in a dynamic, team-based environment where priorities are continually changing.
* Demonstrates consistent, dependable, on-time performance
Grainger is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.