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Customer Care Representative-call center , multiple positions available - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Menasha, WI Menasha, Wisconsin |
About this job
Join Pitney Bowes as an Account Support Agent
Pitney Bowes provides technology solutions for small, mid-size and large firms that help them connect with customers to build loyalty and grow revenue. Many of the company's solutions are delivered on open platforms to best organize, analyze and apply both public and proprietary data to two-way customer communications.
Pitney Bowes includes direct mail, transactional mail and call center communications in its solution mix along with digital channel messaging for the Web, email and mobile applications. For more information, please visit us on the web at http://www.pb.com/ .
This position will sit in our Communications Solutions business unit. This business unit provides technologies that help businesses of all sizes better communicate. We offer a full range of meters, digital color printers, inserters and sorters that enable the creation of high-impact, color customer communications, including bills, statements, marketing offers and compliance documents. Our shipping solutions serve mail centers to production shipping. We provide digital solutions so organizations can create the right relations with the right customers.
Job Responsibilities
Evaluate customer accounts
Correct billing errors
Collect on past due accounts
Maintain customer account information
Understand the value of our products and services
Qualification
Required Qualifications:
6 months Customer Service experience
Technical proficiency in MS Word. Excel, & email
Technical proficiency in e-mail and Internet
Ability to effectively communicate both verbal and written
Must have a good credit history. Defined as; no more that 3 accounts currently in collections, no bankruptcies (other than medical), no unpaid judgments, tax liens and/or defaulted federal debt.
Must be available to attend3 weeks of full time training 8am-4:30 Monday-Friday
Must be available to work any shift between 7am-7pm, Monday-Friday
Preferred Qualifications:
Call Center experience preferred, open to level
A/R experience preferred
Bilingual in Spanish preferred
To learn more about Pitney Bowes and the many other opportunities available, please visit www.pb.com/careers .
Pitney Bowes provides technology solutions for small, mid-size and large firms that help them connect with customers to build loyalty and grow revenue. Many of the company's solutions are delivered on open platforms to best organize, analyze and apply both public and proprietary data to two-way customer communications.
Pitney Bowes includes direct mail, transactional mail and call center communications in its solution mix along with digital channel messaging for the Web, email and mobile applications. For more information, please visit us on the web at http://www.pb.com/ .
This position will sit in our Communications Solutions business unit. This business unit provides technologies that help businesses of all sizes better communicate. We offer a full range of meters, digital color printers, inserters and sorters that enable the creation of high-impact, color customer communications, including bills, statements, marketing offers and compliance documents. Our shipping solutions serve mail centers to production shipping. We provide digital solutions so organizations can create the right relations with the right customers.
Job Responsibilities
Evaluate customer accounts
Correct billing errors
Collect on past due accounts
Maintain customer account information
Understand the value of our products and services
Qualification
Required Qualifications:
6 months Customer Service experience
Technical proficiency in MS Word. Excel, & email
Technical proficiency in e-mail and Internet
Ability to effectively communicate both verbal and written
Must have a good credit history. Defined as; no more that 3 accounts currently in collections, no bankruptcies (other than medical), no unpaid judgments, tax liens and/or defaulted federal debt.
Must be available to attend3 weeks of full time training 8am-4:30 Monday-Friday
Must be available to work any shift between 7am-7pm, Monday-Friday
Preferred Qualifications:
Call Center experience preferred, open to level
A/R experience preferred
Bilingual in Spanish preferred
To learn more about Pitney Bowes and the many other opportunities available, please visit www.pb.com/careers .
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