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in Jacksonville, FL
Customer Service Representative - Jacksonville, FL
Hours | Full-time, Part-time |
---|---|
Location | Jacksonville, FL Jacksonville, Florida |
About this job
If you share our all-in approach to excellence, you're going to be amazed at the things we're doing here at OptumRx. We're one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. As a member of one of our customer service pharmacy teams, you'll be empowered to be your best and do whatever it takes to help each customer. You'll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There's no better place to help people live healthier lives while doing your life's best work.SM
The Customer Service Representative
is responsible for answering incoming calls from customers while
ensuring a high level of customer service and maximizing productivity.
The responsibilities of this position are providing customer service
support to members, customers, and/or providers. Direct phone-based
customer interaction to answer and resolve a wide variety of inquiries.
Individuals chosen for this position will answer questions related to
pharmacy benefits, mail order and pharmacy assistance calls.
Primary Responsibilities:
- Answers
incoming calls; assists customers/pharmacies/physicians with orders and
reorders, benefit eligibility questions and prescription status
inquiries. Escalates drug related calls to appropriate pharmacist. - Assist
pharmacies and members on all issues related to processing of pharmacy
claims. Determines appropriateness of overriding pharmacy claims edits
and error messages. - Coordinates internal resolution of claims exceptions and other issues.
- Makes outbound calls on prescriptions with hold orders and payment issues.
- May also assist with entering new prescription orders into system.
- Educates customers on benefits, use of plan, formulary, premiums and status of orders, claims or inquiries.
- Other duties as assigned.
To learn even more about this position, hear from our
Customer Service Representatives. to watch a short video about the job.
Requirements
- 1
year of customer service experience analyzing and solving customer
problems, OR 1 year of experience in an office setting environment using
the telephone and computer as the primary instruments to perform job
duties - An education level of at least a high school diploma or GED OR 10 years of equivalent working experience
- Authorization to work in the United States
- Available to work 40 hours per week anytime within the operating hours of the site
- Familiarity
with computer and Windows PC applications, which includes the ability
to learn new and complex computer system applications - Ability to navigate a computer while on the phone
- Ability
to multi-task, this includes ability to understand multiple products
and multiple levels of benefits within each product - Ability to remain focused and productive each day though tasks may be repetitive
Physical Requirements and Work Environment:
- Frequent
speaking, listening using a headset, sitting, use of hands/fingers
across keyboard or mouse, handling other objects, long periods working
at a computer - Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity
OptumRx is an empowering place for people with the
flexibility to help create change. Innovation is part of the job
description. And passion for improving the lives of our customers is a
motivating factor in everything we do.
If you're ready to talk
about groundbreaking interactions, let's talk about what happens when a
firm that touches millions of lives decides to gather results from
millions of prescriptions every month and analyze their impact. Let's
talk about smart, motivated teams. Let's talk about more effective and
affordable health care solutions. This is caring. This is great
chemistry. This is the way to make a difference. We're doing all this,
and more, through a greater dedication to our shared values of
integrity, compassion, relationships, innovation and performance. Join
us and start doing your life's best work.SM
Diversity
creates a healthier atmosphere: All qualified applicants will receive
consideration for employment without regard to race, color, religion,
sex, age, national origin, protected veteran status, disability status,
sexual orientation, gender identity or expression, marital status,
genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Keywords: UnitedHealth Group, OptumRX, training class, customer service representative, customer service, CSR, Pharmacy, PBM, Pharmacy Benefit Management, inbound calls, Call Center