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Customer Service Representative - Indianapolis, IN
| Hours | Full-time, Part-time |
|---|---|
| Location | Indianapolis, IN Indianapolis, Indiana |
About this job
challenge. You want more opportunity. You want more reasons to head in
to work every day. We want more people like you. UnitedHealth Group
Customer Care Centers are home to a team that lives and breathes
restless. We're still finding ways to outdo what we did yesterday. And
that's what makes us one of the fastest growing businesses in the
country and the world. Now it's time to discover how our continuous
expansion can drive incredible growth in your career.
Our Customer Service Representatives
work hard to build trusted relationships with members across their
health care lifecycle. This includes assisting in plan selection and
enrollment, educating members about management of their health and
well-being, helping members to maximize health plan benefits and
personal health care dollars and owning customer service inquiries
through to resolution.
Responsibilities:
- Respond to complex customer calls
- Resolve customer service inquiries which could include:
- Benefit and Eligibility information
- Billing and Payment issues
- Customer material requests
- Physician assignments
- Authorization for treatment
- Explanation of Benefits (EOB)
- Provide excellent customer service
- Constantly meet established productivity, schedule adherence, and quality standards
Requirements
Qualifications:
- 6 months of customer service experience analyzing and solving customer
problems, OR 6 months of experience in an office setting environment using
the telephone and computer as the primary instruments to perform job
duties - An education level of at least a high school diploma or GED OR 10 years of equivalent working experience
- Authorization to work in the United States
- Available to work 40 hours per week anytime within the operating hours of the site
- Familiarity
with computer and Windows PC applications, which includes the ability
to learn new and complex computer system applications - Ability to navigate a computer while on the phone
- Ability
to multi-task, this includes ability to understand multiple products
and multiple levels of benefits within each product - Ability to remain focused and productive each day though tasks may be repetitive
Physical Requirements and Work Environment:
- Frequent
speaking, listening using a headset, sitting, use of hands/fingers
across keyboard or mouse, handling other objects, long periods working
at a computer - Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity
UnitedHealth
Group is
working to create the health care system of tomorrow and you can help. Already
Fortune 17, we are totally focused on innovation and change. We work a
little harder. We aim a little higher. We expect more from ourselves and each
other. And at the end of the day, we're doing a lot of good.
Through our family of businesses and a lot of inspired individuals, we're
building a high-performance health care system that works better for more
people in more ways than ever. Now we're looking to reinforce our team with
people who are decisive, brilliant and built for speed. Join with us and
start doing your life's best work. SM
Diversity
creates a healthier atmosphere: All qualified applicants will receive
consideration for employment without regard to race, color, religion,
sex, national origin, protected veteran status, or disability status.
UnitedHealth
Group is a drug-free workplace. Candidates are required to pass a drug
test before beginning employment. In addition, employees in certain
positions are subject to random drug testing.