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Customer Service Representative - Plano, TX
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Plano, TX Plano, Texas |
About this job
You want more
challenge. You want more opportunity. You want more reasons to head in
to work every day. We want more people like you. UnitedHealth Group
Customer Care Centers are home to a team that lives and breathes
restless. We're still finding ways to outdo what we did yesterday. And
that's what makes us one of the fastest growing businesses in the
country and the world. Now it's time to discover how our continuous
expansion can drive incredible growth in your career.
Our Customer Service Representatives work
hard to build trusted relationships with members across their health
care lifecycle. This includes assisting in plan selection and
enrollment, educating members about management of their health and
well-being, helping members to maximize health plan benefits and
personal health care dollars and owning customer service inquiries
through to resolution.
Responsibilities:
challenge. You want more opportunity. You want more reasons to head in
to work every day. We want more people like you. UnitedHealth Group
Customer Care Centers are home to a team that lives and breathes
restless. We're still finding ways to outdo what we did yesterday. And
that's what makes us one of the fastest growing businesses in the
country and the world. Now it's time to discover how our continuous
expansion can drive incredible growth in your career.
Our Customer Service Representatives work
hard to build trusted relationships with members across their health
care lifecycle. This includes assisting in plan selection and
enrollment, educating members about management of their health and
well-being, helping members to maximize health plan benefits and
personal health care dollars and owning customer service inquiries
through to resolution.
Responsibilities:
- Respond to complex customer calls
- Resolve customer service inquiries which could include:
- Benefit and Eligibility information
- Billing and Payment issues
- Customer material requests
- Physician assignments
- Authorization for treatment
- Explanation of Benefits (EOB)
- Provide excellent customer service
- Constantly meet established productivity, schedule adherence, and quality standards
Requirements
Qualifications:
There are several steps in our hiring process - it's a
thorough process because we want to ensure the best job and culture fit
for you and for us. In today's ultra-competitive job market, the
importance of putting your best foot forward is more important than
ever. And you can start by completing all required sections of your
application. (i.e. profile, history, certifications and application/job
questions). Once you submit your resume, you'll receive an email with
next steps. This may include a link for an on-line pre-screening test
that we ask you to complete as part of our selection process. You may
also be asked to complete a digital video interview, but we will offer
full instructions and tips to help you. After you have completed all of
these steps, you can check on the status of your application at any
time, but you will also be notified via e-mail.
Careers with UnitedHealthcare.
Let's talk about opportunity. Start with a Fortune 14 organization
that's serving more than 85 million people already and building the
industry's singular reputation for bold ideas and impeccable execution.
Now, add your energy, your passion for excellence, your near-obsession
with driving change for the better. Get the picture? UnitedHealthcare is
serving employers and individuals, states and communities, military
families and veterans where ever they're found across the globe. We
bring them the resources of an industry leader and a commitment to
improve their lives that's second to none. This is no small opportunity.
It's where you can do your life's best work.SM
- 1 year of customer service experience analyzing and solving customer problems, OR 1 year of insurance experience
- 1 year of call center experience required
- An education level of at least a high school diploma or GED OR 10 years of equivalent working experience
- Authorization to work in the United States
- Available to work 40 hours per week anytime within the operating hours of the site
- Familiarity
with computer and Windows PC applications, which includes the ability
to learn new and complex computer system applications - Ability to navigate a computer while on the phone
- Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product
- Ability to remain focused and productive each day though tasks may be repetitive
- Frequent
speaking, listening using a headset, sitting, use of hands/fingers
across keyboard or mouse, handling other objects, long periods working
at a computer - Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity
There are several steps in our hiring process - it's a
thorough process because we want to ensure the best job and culture fit
for you and for us. In today's ultra-competitive job market, the
importance of putting your best foot forward is more important than
ever. And you can start by completing all required sections of your
application. (i.e. profile, history, certifications and application/job
questions). Once you submit your resume, you'll receive an email with
next steps. This may include a link for an on-line pre-screening test
that we ask you to complete as part of our selection process. You may
also be asked to complete a digital video interview, but we will offer
full instructions and tips to help you. After you have completed all of
these steps, you can check on the status of your application at any
time, but you will also be notified via e-mail.
Careers with UnitedHealthcare.
Let's talk about opportunity. Start with a Fortune 14 organization
that's serving more than 85 million people already and building the
industry's singular reputation for bold ideas and impeccable execution.
Now, add your energy, your passion for excellence, your near-obsession
with driving change for the better. Get the picture? UnitedHealthcare is
serving employers and individuals, states and communities, military
families and veterans where ever they're found across the globe. We
bring them the resources of an industry leader and a commitment to
improve their lives that's second to none. This is no small opportunity.
It's where you can do your life's best work.SM
Diversity
creates a healthier atmosphere: All qualified applicants will receive
consideration for employment without regard to race, color, religion,
sex, age, national origin, protected veteran status, disability status,
sexual orientation, gender identity or expression, marital status,
genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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