Customer Service Rep

Customer Service Representative

Job Description:

• Responds to telephone, fax, and orders from referral sources and patients.
• Documents referral request for coordination of care.
• Provides information on home infusion services.
• Demonstrates professional etiquette and courtesy when interfacing with customers.
• Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action.
• Complies with and adheres to all regulatory compliance areas, policies and procedures and "best practices".
• Initiates the admissions process for patient referrals by collecting demographic and insurance information on patients over the phone and acting as the primary contact for new and existing accounts.
• Investigates type and level of insurance coverage to assess patient eligibility for the program.
• Communicates with medical professionals and insurance company personnel to expedite patient eligible into program.
• May resolve reimbursement issues with accounts, sales force and management.
• Completes data entry in CPRS to ensure accuracy of reporting and outcomes.
• Investigates data entry issues to ensure accurate reporting and billing.
• Monitors computerized reports to avoid delays in customer billing information.
• Performs other related duties as directed by supervisor.
• Previous medical insurance background experience preferred for this position.

Job Requirements/Experience:

• Proficient to PC skills, including MS Word, Excel [column sorting, cell manipulation only, no formula-writing experience required] and Outlook.
• Minimum 1 year administrative/customer service experience.
• Proficient to advanced PC skills, including MS Windows-based applications.
• Excellent communication skills, including a strong command of the English language and the ability to clearly articulate program details to customers over the telephone.
• Proven ability to successfully self-manage time, priorities.
• Comfortable with high task volume and repetition. Ability to adhere to and commitment to honing methodical processes for optimum efficiency and accuracy.
• Excellent communication skills, including a strong command of the English language and the ability to clearly articulate program details to customers over the telephone.
• Strong data entry skills; typing speed of 50+ wpm, 10-key.
• Verifiable High School diploma or GED is required.

CORESTAFF Services is an Equal Opportunity Employer - All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. CORESTAFF Services is not associated with Core Staffing Services, Inc. which operates in the New York metro area.