SrDir-Digital Content Management & Operations

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POSITION SUMMARY
The Senior Director, Digital Content Management will lead the Content management, translations and operations for Marriott.com and mobile in support of the overall digital content strategy, governance and operations for Marriott International. This role is responsible for leading our Enterprise Content Management (CMS) standards, governance, and language translation process for all Marriott International business units planning, directing and overseeing a holistic content strategy, roadmap and dependencies for Marriott in conjunction with Digital Business Units, Marketing, and Brands delivery of key initiatives and standards that span business units, and leading a Digital Content Management Organization.



EXPECTED CONTRIBUTIONS

Delivery of World-Class Global Products and Services
Lead our Enterprise Content Management (CMS) standards, governance, and language translation process for all of Marriott International
Work with iT to deliver a new CMS platform for all Marriott global content to be stored and managed on one platform and utilized across multiple channels (ex: web, email, voice, print, social)
Develop and manage Marriott's digital new strategies, process, administration and training to enable decentralized content entry and distributed authorship on one platform that can be aggregated across multiple channels, platforms and media
Deliver a solution for self-service campaigns
Develop strategies and implementation for external distribution of content across CS&D (voice, web, mobile, distribution)
Work with our 4000 hotels on implementing our Marriott Digital Assets for photography, floor plans, video, etc
Provide management leadership to a team of content manager's in locations around the world
Enable reuse of content to create a holistic experience for our customers in an Omni-channel environment
Partner with IT leaders, Business Units, General Managers, Product Owners, User Experience, Digital Research, and Platforms teams to deliver quality content and reuse against our priorities.
Provide leadership and structure in initiatives and areas that span across multiple business units (e.g new brand integrations, Mobile, Globalization).
Oversee resource assignment on correct priorities and teams based on work and skill
Ensure focus on KPIs and measuring content, digital assets and translation quality and effectiveness.
Develop and manage communications out to other groups as well as partner with different departments throughout Marriott to continue to leverage new ideas and influence innovative solutions and products.
Oversee content and translation base budgets, and oversee that team is successfully implementing budgets and timelines.
Oversee content standards and guidelines that span across Marriott.com and mobile. This includes universal elements and features that are applicable to multiple business units.
Manage external vendors, when needed, and develop/approve engagements and statements of work within framework of Marriott's master consulting agreements and budget.
Act as end-user advocate and ensure balanced decisions are made that consider development and support costs, risk, end-user experience, ongoing maintainability and reliability, and stakeholder needs.
Promote coaching, individual development and high performance standards, and is responsible for career management and demonstrable growth of the people on his/her teams.
Contribute to the development of the Content Management discipline and community through training/mentoring others, knowledge sharing and leveraging of best practices.

Support the portfolio of work
Accountable for planning and delivery of initiatives and programs that span across multiple business units and/or departments throughout the organization, many of which are large-scale and complex in nature.
Develop and execute action plans that successfully deliver programs with focus on KPIs.
Implement program processes and operating plans that positively impact the organization in alignment with strategies.
Partner with iT Plan group to align strategies and roadmaps
Develop and communicate program goals.
Act in a consultative fashion to implement programs impacting the broader organization.
Assist in the development and communication of broader organizational goals.
Take calculated risks to move the department or team forward.
Balance the interests of own group with the interests of the organization.
Work with others to identify and remove barriers to success.
Manage larger business processes and/or projects, setting priorities and measurable objectives, monitoring and reporting on the process, progress and results.
Respond to, solve and make decisions on business requests that have broader department impact and risk.
Presents alternative solutions to business issues by leveraging the broader organization.
Responsible for own work and contributing to team, department and/or business results. Typically influences work of cross-functional or extended teams.
CANDIDATE PROFILE - KEY TALENTS AND EXPERIENCE DESIRED
REQUIRED:
Successful candidates should possess knowledge and experience and demonstrate strong leadership and relationship skills as follows:
10+ years of content management including language translation experience
10+ years online/mobile experience, preferably with high volume transactional websites.
Robust content management knowledge and skills or relevant experience
Knowledge and practice of core principals of software development lifecycles - preference for knowledge and experience with Agile practices.
Knowledge of internet and mobile technologies and ability to leverage technical capabilities to meet business needs
Experience managing multiple complex initiatives simultaneously
Excellent program management skills to lead teams in distributed environments involved in delivering complex business systems.
Relationship-building skills as well as strong leadership and team management skills, with deep understanding of business impact on delivery.
Strong planning skills including ability to develop presentations, roadmaps and spreadsheets.
Strong interpersonal and meeting facilitation skills required to lead and manage all team members, internal and external clients, vendors and meetings.
Strong leadership and mentoring skills that inspire team confidence while motivating team members in a creative and effective manner
Ability to effectively communicate business needs
Experience with responsive design a plus
Strong negotiating skills, with focus on win-win solutions
Ability to interact effectively with creative and technical team members and stakeholders to achieve optimal solutions
Excellent risk management skills
Thrives in a fast-paced, entrepreneurial environment
Ability to solve real-life problems quickly, think creatively and satisfy speed-to-market needs
Dynamic people skills (team orientation, judgment, interpersonal relations, results/goal orientation, resiliency/adaptability)
Ability to manage personal capacity and appropriate distance from day to day/tactical operations; must maintain oversight of department strategy, vision, innovation, and creative momentum
Strong analytical and oral communication skills; excellent interpersonal and leadership skills; able to collaborate effectively with others in a cross-functional team; strong ability to present executive level audiences
Experience managing products and projects through a highly matrix and relationship-based organization
EDUCATION AND PROFESSIONAL CERTIFICATION
BS/BA degree required in an appropriate field, with a graduate level and project or product management certification preferred

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.