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Recon Shop Coordinator
| Hours | Full-time, Part-time |
|---|---|
| Location | Bolingbrook, IL Bolingbrook, Illinois |
About this job
- Perform various clerical and administrative duties relating to non-commercial vehicle recon fulfillment.
- Maintain customer account agreements, vehicle files, verification of title information, records of the completion of reconditioning work, and other required information.
- Create and maintain billing files for reconditioning fees related to these accounts.
- Ensure payment for billings or accounts receivable are received timely and posted as well as contact customers for reconciliation of discrepancies.
- Analyze and manage customer vehicle throughput via daily report/query capabilities.
- Manage customer’s expectations of recon fulfillment activities through proactive communications.
- Build deep service relationships with customers.
- Soft sell additional services to dealers upon delivery of existing work.
- Perform data entry and verify customer vehicle information is accurately recorded in the system and that vehicles are properly tagged with a work order.
- Coordinate with the reconditioning shop areas for vehicle repairs and post charges to appropriate account in a timely manner.
- Respond to customer inquiries relating to assigned customer vehicles, provide quality service, and assist in resolving problems.
- Evaluate reconditioning needs and provide timely and accurate quotes.
- Receive vehicle and registration information from customers interested in reconditioning services.
- Enter all pertinent information into AS400 and approved work requested by customer.
- Utilize the AS400/VCF systems to monitor and track vehicle repairs.
- Communicate and schedule repairs/enhancements with Recon Shop management.
- Monitor vehicle through reconditioning fulfillment process to ensure timeline commitment is met.
- Review completed work ensuring customer quality standards are achieved and/or exceeded.
- Follow up with customer to confirm completion and satisfaction.
- Work with finance/local management to ensure customers are charged and A/R is timely collected.
- Perform other duties as assigned by management.
- High School Diploma or equivalent required.
- 4 years of clerical or administrative support experience required.
- Valid driver’s license and safe driving record required.
- Excellent communication and organizational skills required.
- Advanced computer software skills necessary.
- Must be able to use general office equipment (i.e., copier, fax machine, etc.).
- Ability to sit or stand for prolonged periods of time.
- Ability to perform repetitive data entry tasks, manual dexterity.
- Vision abilities required include close, distance and depth perception.
Benefits:
Our company values the health and financial well-being of its employees and provides a variety of health care programs, which includes medical, dental, vision, employee and dependent life insurance, long-term disability and Flexible Spending Accounts (FSA) for health care and dependent care expenses. The Company believes financial security in retirement is important and offers a 401(k) Savings Plus Plan as well as company-funded Pension Plan.
About Manheim:
Manheim was established in 1945 as a wholesale vehicle auction operation. Today, with 20,000 employees at 106 operating locations in 14 countries, Manheim is the world’s leading provider of vehicle remarketing services. Manheim has set the industry standard for buying and selling used vehicles at live auctions and online. In 2012, Manheim handled nearly 8 million used vehicles, facilitating transactions representing more than $50 billion in value.
A subsidiary of Atlanta-based Cox Enterprises, Manheim is transforming the wholesale vehicle buying and selling experience through investments in technology and innovative products and services. Manheim brings together qualified sellers and volume buyers of used vehicles that include automotive dealerships, banks, car rental agencies, car manufacturers and government agencies. Manheim offers its customers a reliable and secure market in which to purchase a variety of vehicles and services that no other remarketing provider can match.
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