The job below is no longer available.

You might also like

in Brentwood, TN

Use left and right arrow keys to navigate
Hours Full-time, Part-time
Location Brentwood, TN
Brentwood, Tennessee

About this job

Position Description:

Energize your career with one of Healthcare's fastest growing companies.  

 

You dream of a great career with a great company – where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our Service Centers, improve our Service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.

 

This opportunity is with one of our most exciting business areas: Optum –a growing part of our family of companies that make UnitedHealth Group a Fortune 14 leader.

 

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions, and treatments; helping them to navigate the system, finance their Healthcare needs, and stay on track with their Health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation, and Performance.


We are seeking a Contact Center Supervisor for our Brentwood, TN location.  In this role, you will be managing and optimizing the tactical execution of Retrospective and Prospective Program and Service offerings. You will be managing the Coder Resource pool. You will manage the Coder work commitments, production commitments, and inventory assignments.

 

Primary Responsibilities:

  • Manage and optimize the tactical execution of Retrospective and Prospective Program and Service offerings through proactive Coder management.
  • Manage and optimize productivity by compiling Coder Production statistics and comparing them against benchmarks.
  • Manage and optimize Inventory Management by holding Coders accountable to complete assigned work.
  • Manage the day-to-day activities of Coders and assigned resources.
  • Optimize Revenue Capture Rate opportunities by coaching Coders on the Coding Guideline applications.
  • Ensure Coding compliance and overcoding avoidance by coaching coders on the Coding Guideline applications.
  • Optimize workflows; Identify gaps in processes; Create and implement solutions.
  • Manage specific projects to completion.
  • Implement controls and workflows; Ensure that the proper guardrails are in place.
  • Implement guardrails and practices to reduce over-coding.
  • Identify barriers to success; Create and implement solutions.
  • Monitor and manage performance to Financial and Operational projections.
  • Perform Capacity planning and Resource leveling.
  • Compare productivity to capacity plan, Identify variances, and implement proactive solutions to mitigate risk.
  • Provide Inventory and Productivity forecasting.
  • Incorporate feedback from Operational, Financial and QA reports to improve performance.

Requirements

Required Qualifications:
  • High School Diploma/GED.
  • 2+ years of experience supervising/managing a team of 15+ employees.
  • 2+ years of experience with Production and Inventory Management.
  • Proficiency with Microsoft Excel.
Preferred Qualifications: 
  • Associate's or Bachelor's Degree.
  • Project Management experience.


At
Optum, you will perform within an
innovative culture that's focused on transformational change in the Healthcare
system. You will leverage your skills across a diverse and multifaceted
business. And you will make contributions that will have an impact that's
greater than you've ever imagined.





Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.