Customer Service Advisor

Overview:

What does a Customer Service Advisor do?

A Customer Service Advisor greets the customers as they drive onto the lot, presenting oil change options and additional services based on manufacturer recommendations. Their goal is to create repeat customers by presenting services in a way that results in trust and sales. Customer Service Advisors also provide under the hood services as needed. What does it take to be a Customer Service Advisor?

• Enjoy face-to-face interaction with the public
• Enj oy workingin varying temperature conditions
• Ability to work quickly and with a sense of urgency
• Ability to evaluate customers' needs and sell appropriate products based on manufacturer recommendations
• Ability to master products, services, and company knowledge
• Work on your feet for extended periods of time

What do you need to know to be a Customer Service Advisor?

Working closely with a Customer Service Advisor Trainer , we teach you everything you need to know through our 30 to 45 day on-the-job training program.

At Valvoline, we strive and have a desire to promote from within. We provide the tools and guidance to help you develop yourself to move as high up in the organization as your desire, skills and abilities will allow. Currently, 90% of the Market Managers, almost all of the Area Managers and 95% of the Service Center Managers for our Valvoline Instant Oil Change business came from an hourly store position. We are looking for people who want to advance and stay with Valvoline for a long period of time!