CUSTOMER SERVICE REPS NEEDED! - Full-time / Part-time

One of the leading fast paced payment processing company is looking for customer service representatives to join their growing call centre.

***potential for growth in the company***

Customer Service Representative Job Description:
* Responsible for fielding inbound and outbound telecommunications for a Pre-Collections call center.
* Primary duty is to collect past due balances for service provided by client via processing payments.
* Conflict resolution and entering customer data into databases
* Heavy data entry and database navigating
* Maintain highest level of customer service
* Using Microsoft Office (Word, Outlook, Excel)

Qualifications:
* Strong data entry skills (Must be able to type 40 words per minute)
* Customer service experience
* Abillity to handle conflict resolution and de-escalate situations
* Excellent Communication Skills
* Working Knowledge of Microsoft office (outlook, word, excel)
* Ability to Multitask and navigate multiple web pages at a time
* Must be willing to submit to a background check

SHIFT OPTIONS

1st Shift Options:*

• Monday-Thursday 9-5:30, Friday 9-5

2nd Shift Options:*

• Monday to Thursday 10am - 9pm (one hour lunch each day) - Fri, Sat and Sun off
• Monday to Friday 12:30pm -9pm (one day off during the week) and Saturday or Sunday*
• Monday to Friday 1:30pm - 10pm (one day off during the week) and Saturday or Sunday*
• Monday to Friday 12:00- 8:30pm (one day off during the week) and Saturday or Sunday

Part Time Shift Options:*

• Monday to Friday, 7am or 8am-12pm AND Sat, 9am-5pm OR/AND Sun, 11am-5pm or 1pm-9pm
• Monday - Friday 10am-2pm AND Saturday, 8am-4:30pm OR 9am- 5pm
• Monday - Friday 12pm-5:30pm AND Saturday, 8am-4:30pm OR 9am- 5pm
• Monday to Friday, 4pm- 9pm or 5pm-10pm AND Sat, 9am-5pm OR/AND Sun, 11am-5pm or 1pm-9pm
• Monday - Friday 4pm-8pm AND Saturday, 8am-4:30pm or 9am- 5pm
• Saturday 9-5pm and Sunday 11am -5pm
• Saturday 1:00pm-9:00pm and Sunday 11am-5:00pm
• 3 days during the week and 1 weekend shift is also available for students

Compensation: $12 per Hour for 1st shift full time and $12.50 for 2nd shift full time*

*Training options are M-F 8:00am-4:30pm OR Monday-Friday 5:00pm-10:00pm OR Mon, Wed, Thurs and Fri - 1.30pm - 10pm and Sat 9am - 5pm

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services.  Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .