Director, DMT Global Productivity Services - Full-time / Part-time

Impact:

As a Director, Global Productivity Services you will work with the team to innovate our service model to deliver more client value and to create new service offers that align our revenue with where clients perceive value, with an emphasis on productivity enhancement versus today's break/fix model. This helps our internal stakeholders preserve current service contract revenue and enable new revenue streams from self-maintenance and contract clients, while stabilizing margins. This position is located in Stamford, Connecticut.

The Job:

• In the initial six month phase, pilot new innovative methods for productivity enhancing services for existing clients to help them become more productive in their current operations. Leverage existing data and reporting tools to deliver value added services that enhance productivity (i.e. predictive service, factory productivity and analytics). By providing continuous improvement advice and consulting, we will increase the value of our relationship, maintain the current business relationship and sell additional hardware, software and services. During the pilot phase try different methods with different clients with the goal of creating a standard global process for future engagements. Establish metrics for measuring success of each pilot.
• In the initial six month phase, design global standard processes for site assessments and audits to be used in the pre-sales process or as a revenue-generating service. The objective is to gain additional hardware, software and services revenues through an effective pre-sales assessment and audit that result in new sales.
• In the initial six month phase, build an operational plan for Productivity Services that will include organization structure, staffing, GTM model, and creation of the standard global processes for both productivity enhancing services for current clients and for the site assessment and audits to be used in the pre-sales process or with existing clients. Provide input to product management for the development of necessary data collection and productivity tools. Identify partners that can help PB accelerate the strategy. Work with HR to create a workforce plan that includes building new capabilities and hiring new talent. The plan will include a governance model regarding when resources will be deployed and when fees will or will not be charged. This will be a credible plan that supports the achievement of $22M annual revenue (or incremental revenue retention) of productivity services achieved by 2018.
• After the initial pilot and planning period lead the productivity services team in executing the plan and delivering productivity services, site assessments and audits for achievement of the planning period financial goals. Identify new opportunities for growth in productivity services over time. Establish and maintain employee morale and motivation by exhibiting and role modeling leadership behaviors.
• Ensure that all productivity services team positions are adequately trained and staffed to meet business challenges; work closely with regional services leaders to ensure existing field technicians have the capabilities required to support the productivity services plan
• Participate in the development of annual business objectives and strategies. Provide specific leadership and expertise supporting objectives.
• Demonstrate continuous progress to improve operations, utilization of workforce and collaboration with all DMT functions including sales, product line management, engineering and marketing. to provide quality seamless client service.
• Attract, develop and deploy a diverse, well-qualified staff in all functions to meet business demands and establish a clear leadership succession plan
• Review, analyze activities, costs, operations and forecast data to determine business unit progress toward stated goals and objectives.
• Additional duties as required

Qualification

Business Experience/Educational Background:

• Bachelor's degree or equivalent work experience required; Master's degree preferred
• Strong operational experience leading and growing a team, specifically around service delivery and implementation
• Ability to drive decision making and interact with leaders and C suite business clients
• Relationship management skills and organizational savvy developed enough to successfully support the company's complex projects
• Direct/Indirect team leadership (i.e. cross business and cross functional teams on behalf of PB enterprise).
• Project Management experience with strong evidence of bringing complex projects to completion
• Negotiation Skills
• P&L experience meeting near and long term financial objectives within budget. Understanding of ROI.

Preferred Qualifications:

• Experience in managing professional services in a time of rapid growth
• Demonstrated skills in operational process improvement, ideally in print and mail factory or related operations.
• Six-sigma certification.
• Change management experience in leading an organization/team through a transformation

The Team:

Our Document Messaging Technology (DMT) team offers a full range of inserters, sorters, software and production printers that enable the creation of high-impact, color customer communications, including bills, statements, marketing offers and compliance documents. We provide digital solutions so organizations can create the right relationships with the right customers.

This position reports to the Vice President, Global Client Care.

Pitney Bowes, a global technology company, provides shipping & mailing solutions, data management software, and location intelligence offerings, powering billions of physical and digital transactions in the connected and borderless world of commerce.

Helping clients achieve their greatest commerce potential are Pitney Bowes' 16,000+ passionate employees around the world, our relentless pursuit of innovation with over 2,300 active patents, and our focus on clients, who are at the center of all that we do - from small businesses to 90% of the Fortune 500

American with Disabilities Act Requirements

While performing the essential functions of the job, the employee is regularly required to sit, speak clearly, hear and use hands and fingers. The employee is occasionally required to stand, walk, reach with hands or arms, stoop, kneel, crouch or lift and/or move maximum of 10 pounds.

All interested individuals must apply online.

Individuals with disabilities who cannot apply via our online application process should access alternate application options via our Individuals with Disabilities link.

Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.

Women, minorities, individuals with disabilities and veterans are encouraged to apply.