Customer Service Representatives

CoWorx Staffing is currently recruiting for Customer Experience Partners for a client in the Northern Worcester area.

PRIMARY FUNCTION:
Maintain high level of satisfaction from all customers

ESSENTIAL DUTIES:

* Answers incoming phone calls from customers
* Solves customer issues and ensures customer satisfaction
* Performs data entry of all types of orders
* Processes credits and Return Material Authorizations
* Works with Production and Shipping to insure timely service to customers
* Meets Clients Expectations

QUALIFICATIONS:
* Must be able to work M-F 11am-8pm
* Ability to multi-task
* Strong interpersonal skills
* Strong organization skills
* Strong phone skills
* Strong problem-solving skills
* Ability to adjust to changing environment
* Ability to work independently with attention to detail
* Ability to work in a team environment
* Ability to thrive in a fast paced environment
* Strong desire to assist customers
* 1 year of call center customer service experience required
* High School Diploma

As a CoWorx employee you are eligible for Medical, Dental and Vision Benefits, Patient Care Program, Bonus for every 1650 hours worked, 401(k), Credit Union, 2 Payroll Options: Direct Deposit or Payroll Debit Card, and an Employee Referral Bonus...Earn up to $125 referring your friends

CoWorx Staffing Services
67 Millbrook Street
Center Building, Suite 218
Worcester, MA 01606
508-793-1560

CoWorx Staffing Services
"Together We're Better"
Visit our website at: http://www.coworxstaffing.com/
CoWorx is an Equal Opportunity Employer

Job Requirements

* Ability to work in a team environment
* Ability to thrive in a fast paced environment
* Strong desire to assist customers
* 1 year of call center customer service experience required
* High School Diploma