Part - Time Weekend Supervisor

We are currently accepting applications for an immediate Part-Time Weekend Shift Supervisor! Competitive Pay! Work Schedule/Hours: *Saturdays & Sundays - 4PM-Midnight 16 hours *If PT, must also be flexible for weekday float coverage (as needed). Job Description: The Call Center Supervisor is the first level of management within the Customer Service Call Center Department, a division of GPS Client Services. Key Responsibilities include, not limited to: oExpert level of department processes and serves as first line of managerial support in resolving internal and external customer issues within the call center division oCoordinating and supervising the daily operations/workflow of Call Center Agents, including the scheduling and facilitating of routine skill coaching sessions with Agents oResponsible for prioritizing call center work schedules to ensure that proper phone coverage of call center are consistently met oManaging the attendance of subordinates (may include nights & weekends, if appl.) and ensures accuracy of hours worked prior to submission for payroll oHandles all " floor-escalated" customer/agency inquiry calls regarding service or payment issues and follows normal resolution channels oOrganizing and implementing reasonable breaks and lunch schedules for assigned shift within call-center-assuring phone coverage remains priority at all times oParticipates in taking calls when call volume requires it oTracking and documenting call center productivity-including staff absences, tardiness, and incomplete shifts, including ToD time card management oActively participates in regular monthly update meetings as facilitated by Director oActively participates in ongoing skills training as instructed by Director o Other project duties as assigned by Director