Warranty Claims Coordinator

POSITION PROFILE

TITLE: Warranty Claims Coordinator

FUNCTION: The Warranty Claims Coordinator is responsible for assisting dealers & plants with filing warranty claims and maintaining specified data within the warranty system. They will also be responsible for some administrative duties.

REQUIREMENTS:

Warranty administration experience is required. Product knowledge in farm equipments or related field is preferred.

Experience in the following elements required:

Customer service skills or retail experience

1 - 2 years of experience in Warranty administration through software system

Coordination with Assembly plants for PDI warranty claims

Excellent communication skills to be able to converse with dealers and employees via phone and email continuously

Support in administration of product updates on customer tractors & dealer stock tractors

Ability to communicate the step by step warranty claim filling process to dealers

Ability to read, write, and speak the English language is required.

Skilled at problem resolution

Advanced knowledge of Microsoft Programs, (i.e. Excel, Word, PowerPoint, and Outlook)

Reliable transportation

Ability to multitask in a fast paced office environment

Ability to work in a team environment

While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl.

Experience in the following elements desired:

Knowledge of SAP system preferred