Customer Service Representative - Cypress, CA

Requirements:

• High School Diploma/ GED required
   
• Available to work 40 hours per
  week within the operating hours of the site 10:00 am to 9:00 pm (must be
  available for this shift)
• Ability
  to work in highly structured
  environment. The only work shifts available at this time are: 10am
  to 6:30am; 11am to 7:30pm, 11:30am to 8pm and 12pm to 8:30pm. Applicant
  must be able to work any of these scheduled shifts. (Work schedules will be based on business need with scheduled
  breaks and lunches)
• Ability to work overtime as
  needed/required per business needs
  
• 1+ year of Customer service
  experience analyzing and solving customer problems, OR 1+ year of
  experience in an office setting environment using the telephone and
  computer as the primary instruments to perform job duties
• Prior
  stable work experience (Must have 12 months/1year of work experience in
  a Call Center and/or Medical Claims environment within last 4
  employers)
• Familiarity with computer and
  Windows PC applications, which includes the ability to learn new and
  complex computer system applications
• Ability to multi-task, this
  includes ability to understand multiple products and multiple levels of
  benefits within each product.
• Ability to remain focused and
  productive each day though tasks may be repetitive 

Assets:

• Knowledge of ICD-9
  and/ or CPT coding highly desirable

Physical Requirements and Work Environment:

• Frequent speaking, listening
  using a headset, sitting, use of hands/fingers across keyboard or mouse,
  handling other objects, long periods working at a computer
• Service center environment with
  moderate noise level due to Representatives talking, computers, printers,
  and floor activity

There are several steps in our hiring process - it's a
thorough process because we want to ensure the best job and culture fit
for you and for us. In today's ultra-competitive job market, the
importance of putting your best foot forward is more important than
ever. And you can start by completing all required sections of your
application. (i.e. profile, history, certifications and application/job
questions). Once you submit your resume, you'll receive an email with
next steps. This may include a link for an  on-line pre-screening test 
that we ask you to complete as part of our selection process.  You may
also be asked to complete a digital video interview, but we will offer
full instructions and tips to help you. After you have completed all of
these steps, you can check on the status of your application at any
time, but you will also be notified via e-mail.

Careers with UnitedHealthcare.
Let's talk about opportunity. Start with a Fortune 14 organization
that's serving more than 85 million people already and building the
industry's singular reputation for bold ideas and impeccable execution.
Now, add your energy, your passion for excellence, your near-obsession
with driving change for the better. Get the picture? UnitedHealthcare is
serving employers and individuals, states and communities, military
families and veterans where ever they're found across the globe. We
bring them the resources of an industry leader and a commitment to
improve their lives that's second to none. This is no small opportunity.
It's where you can do your life's best work.SM

 

Diversity
creates a healthier atmosphere: All qualified applicants will receive
consideration for employment without regard to race, color, religion,
sex, age, national origin, protected veteran status, disability status,
sexual orientation, gender identity or expression, marital status,
genetic information, or any other characteristic protected by law.

 

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.