Customer Service Specialist - Chandler, AZ

Description

We're seeking compassionate people who can deliver on the four key principles of providing our customers exceptional service.

• Do you have the flawless execution it takes?
• C an you add value with each and every call?
• Are you able to build trust and loyalty with our patients?
• Is fulfilling a customer's needs for a better quality of life motivation to join us?

About Apria

As the nation's largest and most successful provider of home healthcare products and services, Apria is transforming the home healthcare business and is looking for Customer Service Specialist for our Call Center who can make a sincere commitment to meet the patient's needs at the highest level, every time.

About Working with Apria
Our Apria Cares program is the thread of our Customer Care Centers nationwide. It's a way of life that's helping us create a brand that's even bigger and more impactful than the products and series we provide. It drives every aspect about the experience we give our customers.



Your role as Apria's Customer Service Specialist in our "Call Center" is one that will require a lot from you, but it's definitely one that gives you the opportunity to make a difference and create a meaningful experience for our patients. Imagine the impact you'll make by putting your personal touch on every call!



Are you ready to join us? We're looking for that highly experienced Customer Service professional who can handle a high volume of customer calls in a fast-paced environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer service. It's a given that you have excellent listening skills, oral and written communications and comfortable in interacting with all levels of the organization. It's a plus if you're able to make decisions independently and quickly with minimal escalations.

What you'll do specifically

• Verify insurance eligibility and benefits of patients. Obtain verbal / written authorization for medical treatment from appropriate sources.
• Verify insurance information for accuracy and completeness and resolves discrepancies as needed. Obtain clinical information needed for order processing or reimbursement.
• Contact patient to: advise them of the order placed on their behalf and to confirm all patient demographic information; to communicate any financial responsibilities and/or additional information necessary for processing the order received; to promote other company product and services, as appropriate.
• Process information received from intake/service personnel.
• Ensure proper selection of information online to ensure timely delivery and appropriate revenue recognition for order.
• Maintain appropriate documentation received with order and conducts follow-up as applicable.
• Demonstrate professional etiquette and courtesy when interfacing with customers.
• Resolve patient/customer complaints by identifying problems and coordinating appropriate corrective action.
• Comply with and adheres to all regulatory compliance areas, policies and procedures, and best practices.
• Perform other related duties as directed by supervisor.

Qualifications

What you bring to the table

• Associates/Bachelor's degree preferred; minimum high school diploma or GED is required.
• Related Call Center experience (2+ years).

Apria Healthcare is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law.
Because Apria believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/D/V