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in Ridgeland, MS

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Hours Full-time, Part-time
Location Ridgeland, MS
Ridgeland, Mississippi

About this job

Position Description:

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

Positions in this function are
responsible for providing expertise and customer service support to
members, customers, and/or providers. Direct phone-based customer
interaction to answer and resolve a wide variety of inquiries.

Primary Responsibilities:
  • Coordinates,
    supervises and is accountable for the daily/ weekly/ monthly activities of a team
    members

  • Sets
    priorities for the team to ensure task completion and performance goals are
    met, such as Quality, Adherence, Service Level and AHT
  • Coordinates
    work activities with other supervisors, managers, departments, etc.
  • Identifies
    and resolves operational problems using defined processes, expertise and
    judgment
  • Provides
    coaching and feedback to team members, including formal corrective action
  • Conducts
    annual performance reviews for team members


  • Provides expertise and customer service support to
    members, customers, and/ or providers
  • Coordinates, supervises and is accountable for the daily activities of business support, technical or production team or unit.
  • Impact of work is most often at the team level.

Requirements

Requirements:
  • 5+ years of customer service experience analyzing and solving customer problems
  • 1+ years of experience as a supervisor
  • Authorization to work in the United States
  • An education level of at least a high school diploma or GED 
  • Basic proficiency with Windows PC applications, which includes the ability to learn new and complex computer system applications
  • 2+ years experience
    with team interactions and improvement methods/ projects (e.g., coaching,
    quality, productivity)
  • 2+
    years experience with HR policies and procedures


Assets:

  • Undergraduate degree
  • Working understanding of managed care
  • Call Center Supervisory experience



Physical Requirements and Work Environment:
  • Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer
  • Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity

Soft Skills:
  • Ability to navigate a computer while on the phone
  • Ability to multi-task, this includes ability to understand multiple
    products and multiple levels of benefits within each product
  • Ability to remain focused and productive each day though tasks may be repetitive

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 17 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

UnitedHealth Group
is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.