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in Ridgeland, MS
Customer Service Supervisor - Ridgeland, MS
•30 days ago
Hours | Full-time, Part-time |
---|---|
Location | Ridgeland, MS Ridgeland, Mississippi |
About this job
Position Description:
Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.
Positions in this function are
responsible for providing expertise and customer service support to
members, customers, and/or providers. Direct phone-based customer
interaction to answer and resolve a wide variety of inquiries.
Positions in this function are
responsible for providing expertise and customer service support to
members, customers, and/or providers. Direct phone-based customer
interaction to answer and resolve a wide variety of inquiries.
Primary Responsibilities:
- Coordinates,
supervises and is accountable for the daily/ weekly/ monthly activities of a team
members - Sets
priorities for the team to ensure task completion and performance goals are
met, such as Quality, Adherence, Service Level and AHT - Coordinates
work activities with other supervisors, managers, departments, etc. - Identifies
and resolves operational problems using defined processes, expertise and
judgment - Provides
coaching and feedback to team members, including formal corrective action - Conducts
annual performance reviews for team members
Provides expertise and customer service support to
members, customers, and/ or providers- Coordinates, supervises and is accountable for the daily activities of business support, technical or production team or unit.
- Impact of work is most often at the team level.
Requirements
Requirements:
- 5+ years of customer service experience analyzing and solving customer problems
- 1+ years of experience as a supervisor
- Authorization to work in the United States
- An education level of at least a high school diploma or GED
- Basic proficiency with Windows PC applications, which includes the ability to learn new and complex computer system applications
- 2+ years experience
with team interactions and improvement methods/ projects (e.g., coaching,
quality, productivity) - 2+
years experience with HR policies and procedures
Assets:
- Undergraduate degree
- Working understanding of managed care
- Call Center Supervisory experience
Physical Requirements and Work Environment:
- Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer
- Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity
Soft Skills:
- Ability to navigate a computer while on the phone
- Ability to multi-task, this includes ability to understand multiple
products and multiple levels of benefits within each product - Ability to remain focused and productive each day though tasks may be repetitive
Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 17 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.