Solution Architect BPO - Director Level - Telecommuter

UnitedHealth Group is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

Optum is a health services business dedicated to making the health system work better for everyone. We serve people throughout the entire health system. This allows us to bring a uniquely broad, yet experienced, perspective. We have the ability and scale to help our clients both envision and implement new approaches that drive meaningful, enduring and positive change. Beyond just a company and a brand, Optum is a unique and valuable collection of people, capabilities, competencies, technologies, perspectives and partners. These resources along with our highly integrated breadth of services across UnitedHealth Group, places Optum in an unparalleled position to positively transform the entire health system. We do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

OGS Overview

OGS is Optum's health care solutions and technology partner across the globe.  OGS was established in 2006 with a clear focus on developing products, delivery capabilities, resources and competencies. OGS leverages industry-leading quality benchmarks, a continuous improvement philosophy and highly-qualified talent pools, to deliver best-of-breed technology and process solutions through a robust and redundant service delivery infrastructure.

Today, OGS is at the forefront of healthcare delivery and administration providing complete suite of consulting, technology and process solutions to help clients modernize processes, scale flexibly and gain a competitive advantage.

Job Description:

• A Director level role, the BPO Solution Architect is a key synergy point between sales and delivery. The BPO Solution Architect:
  
  
  
  • Is accountable for meeting client business needs by aligning new and existing solutions
  
  
  • Is required to work closely with growth and solutions executives on multi-faceted solution sets across the customer lifecycle - from pre-sales support to ongoing service delivery
  
  
  • Leads the BPO content of major deals and provides a solution vision for the opportunity and coordinating the supporting solution resources
  
  
  • Equips Optum to pursue complex, highly strategic deals by bringing together a diverse set of challenging product capabilities
  
  
  • Provides support to ensure non-standard and highly complex solution development and delivery prior to deployment
  
  
  • Depending on the severity and complexity of a given incident or client situation this individual may be engaged in one-time deliverables or ongoing management

Primary Responsibilities:

• The Solution Architect is responsible for design of BPO solutions


•  Provide hands-on BPO leadership including implementing solutions 


• Individual, Client Specific Solution Architecting Projects: Engage with market specific sales and product leaders on OGS opportunities to develop and implement innovative solutions to meet customer demand. Engagement may occur during pre-sales, sales and post-sales activity. Expectations include the ability to provide leadership relative to solution ideation, creation, development, and implementation. The Solution Architect
  
  
  
  • Provides hands-on technical leadership including implementing solutions
  
  
  • Manages all operating group, senior client buyer and functional owner relationships for the designated solution
  
  
  • Drives the necessary sign-off of the solution with proper input from the operating groups on client business objectives, industry, risk assessment, budget and preferences (see service group rules, process and escalation approach for specifics)
  
  
  • Manages sales team, subject matter experts required during the sales process and the communication collaboration with the delivery organization(s)
  
  
  • Collaborates with the operating groups to provide input to terms and conditions and in some cases accountable for specific contractual terms and conditions
  
  
  • Interfaces with the delivery organizations to ensure effective transition, shape services, collaborate on clear solution assumptions, determine appropriate service delivery locations and related cost to deliver
  
  
  • Understands and translates buyer requirements into a standard solution offering deal approach, solution plan, proposal and cost estimate leveraging standard process methods, deliverables and the right collection of offerings
  
  
  • Clearly defines the input required to create cost estimates; preparing the cost model estimates working with delivery organization(s), solution(if applicable) and CTS to deliver the defined scope of services
  
  
  • Aligns final solution architecture (including statement of work, schedules and other contractual documents) with final terms and conditions
  
  
  • Directs and coordinates with Legal & Commercial and Corporate Transaction Services (CTS) in areas specific to the solution to ensure use of standards


• Global Projects Initiatives: In this role, you will be expected to develop and deploy global strategies and initiatives aimed at improving the experience and service of our client base. These strategies may span a large business unit or multiple markets sites. The product, service or process decisions are most likely to impact multiple functions and or customer accounts (internal or external) and could have a broad impact on the business

Key Competencies:

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  Excellent time management, organizational, and prioritization skills


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  Experience in developing and presenting cost benefit analysis


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  Strong strategic, analytical and problem solving skills. Includes, but not limited to working with large data sets and making data-driven analytical decisions.


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  Consistent performer with the ability to multi-task and demonstrate flexibility


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  Flexibility to quickly alter solutions based on client feedback, interpretation, and/or organizational limitations


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  Teamwork and Collaboration - consultative and collaborative


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  Strong ability to build partnerships and influence others while working across team, group and business boundaries to drive commonality and reusability in solution to real-world problems.


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  Strong ability to influence and negotiate


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  Excellent presentation skills to communicated complex solutions and programs clearly and concisely with a clear and compelling vision
  

Required Qualifications:

• Bachelor's degree or equivalent in related field required, MBA or equivalent


• At least five years of BPO consulting, sales, project or account management experience in the healthcare payer and / or provider hospital segment


• Minimum of 8 years of experience in outsourcing professional services


• 3 years of experience representing offshore markets


• Minimum of 3 years of experience in business development, sales strategy, and or proposal development roles


• Minimum of 4 years of experience with Solution Planning Deal Shaping


• Sound US Healthcare Domain Knowledge


• Proficiency with MS Project, Excel, Visio, PowerPoint, Access and SharePoint

Preferred Qualifications:

• UnitedHealth Group experience


• Broad range of IT skills


• Big 4 or Professional Services Consulting experience


• Six Sigma experience


• Six Sigma Certification


• Graduate Degree

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work(sm)

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.




UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.

Job keywords: Outsourcing, Solution Planning Deal Shaping, Six Sigma, Solution Architect, BPO, consulting, sales, project or account management, business development, sales strategy, proposal development, US Healthcare Domain, telecommute, work from home, Minnetonka, MN