The job below is no longer available.
You might also like
in Syracuse, NY
- $22
est. per hour Staples • 1h agoJust posted Urgently hiring 5.6 mi Use left and right arrow keys to navigate - $15
est. per hour Delaware North • 2h agoUrgently hiring 5.4 mi Use left and right arrow keys to navigate 
$15.00 - $21.00Verified per hour CNY Family Care, LLP • 3d agoUrgently hiring 6.8 mi Use left and right arrow keys to navigate- $20.00 - $27.00
Verified per hour CNY Family Care, LLP • 3d agoUrgently hiring 6.8 mi Use left and right arrow keys to navigate 
$58est. per hour tact Community Services Inc • 7d agoUrgently hiring Use left and right arrow keys to navigate
Customer Care Supervisor Job
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Syracuse, NY Syracuse, New York |
About this job
Posting Job Title:Customer Care Supervisor
Requisition #: 161102BR
Posting Location: Syracuse, NY, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time
Posting Job Description
T
ime Warner Cable currently seeks a Supervisor Customer Care for our Call Center in Syracuse, NY. Please find below a brief description of the essential duties and responsibilities required to function successfully in this position.
Required Shift: Sunday - Thursday or Tuesday - Saturday from 3:00 PM to midnight
Purpose:
Supervise a team of service and sales associates, be responsible for customer service and sales associate training and provide ways to help achieve team sales and productivity.
Essential Job Functions:
Responsible for customer service and sales associate training, coaching, development, and motivation in achieving goals as well as documenting progress in performance objectives.
Responsible for achieving team sales, productivity and quality metrics as well as other key performance measures to meet department and company objectives.
Develop a high performance team of inbound service and sales associates.
Work with Human Resources to recruit, hire, interview and select service and sales associates as needed.
Provide the training, motivation and coaching to meet and exceed all performance goals assigned.
Ensure service and sales team is adequately trained in product knowledge, sales, service techniques.
Monitor and report all individual and team performance on a weekly, monthly, quarterly, and annual basis using available tools such as agent/team score card as well as other performance tools.
Works with peers, as well as other departments to ensure department goals and objectives are met including superior customer satisfaction
Communication of changes, product roll outs and key objectives via a variety of methods to ensure associate understanding and implementation
Resolve all customer related issues including escalations with the focus on superior customer satisfaction
Ensure consistency in tracking and administering service and sales associate performance including attendance, punctuality, hiring practices, performance improvement plans
Interface with various departments to achieve customer satisfaction objectives.
Work with team to evaluate agent mastery of systems including billing, desk top tools and techniques to maximize agent performance and productivity.
Qualifications
:
High School Diploma or (GED) equivalent required.
Bachelors Degree preferred.
Two years of sales or call center environment required.
Coaching and leading call agents required.
Demonstrated ability to achieve above average sales preferred.
Business writing and presentation skills required.
Excellent communication and analytical skills required.
Previous experience in residential cable television service or sales, High speed Data service or sales, sales/service experience in the telecommunications industry preferred.
Experiences with Microsoft office products, specifically Excel Access, as well as SQL database management preferred.
FCC Unit_TWC: 1053
Controlling Establishment ID: 00160 - Syracuse Fair Lakes Rd
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status
Requisition #: 161102BR
Posting Location: Syracuse, NY, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time
Posting Job Description
T
ime Warner Cable currently seeks a Supervisor Customer Care for our Call Center in Syracuse, NY. Please find below a brief description of the essential duties and responsibilities required to function successfully in this position.
Required Shift: Sunday - Thursday or Tuesday - Saturday from 3:00 PM to midnight
Purpose:
Supervise a team of service and sales associates, be responsible for customer service and sales associate training and provide ways to help achieve team sales and productivity.
Essential Job Functions:
Responsible for customer service and sales associate training, coaching, development, and motivation in achieving goals as well as documenting progress in performance objectives.
Responsible for achieving team sales, productivity and quality metrics as well as other key performance measures to meet department and company objectives.
Develop a high performance team of inbound service and sales associates.
Work with Human Resources to recruit, hire, interview and select service and sales associates as needed.
Provide the training, motivation and coaching to meet and exceed all performance goals assigned.
Ensure service and sales team is adequately trained in product knowledge, sales, service techniques.
Monitor and report all individual and team performance on a weekly, monthly, quarterly, and annual basis using available tools such as agent/team score card as well as other performance tools.
Works with peers, as well as other departments to ensure department goals and objectives are met including superior customer satisfaction
Communication of changes, product roll outs and key objectives via a variety of methods to ensure associate understanding and implementation
Resolve all customer related issues including escalations with the focus on superior customer satisfaction
Ensure consistency in tracking and administering service and sales associate performance including attendance, punctuality, hiring practices, performance improvement plans
Interface with various departments to achieve customer satisfaction objectives.
Work with team to evaluate agent mastery of systems including billing, desk top tools and techniques to maximize agent performance and productivity.
Qualifications
:
High School Diploma or (GED) equivalent required.
Bachelors Degree preferred.
Two years of sales or call center environment required.
Coaching and leading call agents required.
Demonstrated ability to achieve above average sales preferred.
Business writing and presentation skills required.
Excellent communication and analytical skills required.
Previous experience in residential cable television service or sales, High speed Data service or sales, sales/service experience in the telecommunications industry preferred.
Experiences with Microsoft office products, specifically Excel Access, as well as SQL database management preferred.
FCC Unit_TWC: 1053
Controlling Establishment ID: 00160 - Syracuse Fair Lakes Rd
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status