Team Leader Operations (Store Management)

Primary Job Functions

Human Resources

• Complete and execute all new hire paperwork and maintain employee files.
• Conduct new hire orientation for all hourly associates.
• Ensure that benefit information is distributed and communicated to associates in a timely manner.
• Responsible for totaling time and hours for payroll on a weekly basis and entering into Kronos, as well as making any adjustments and verify receipt by corporate payroll.
• Responsible for ensuring bulletins and general postings are in compliance with Policies &Procedures (P&P’s).
• Coordinate drug testing and background checks for all store associates.
• Responsible for ensuring the authorization of new hires and conducting initial screening for all store associates.
• Recruits, interviews and is involved in final selection of all Operations associates.
• Address any associate complaints, grievances and questions as they arise.
• Execute disciplinary procedures fairly and document corrective action properly.
• Maintain Company dress code for all associates.

Cash Wrap, Register, and Cash Management

• Ensure all P&P’s are followed in the cash office and cash wrap.
• Coordinate and monitor training of staff.
• Supervise the sales of tickets, licenses and ski passes including service & replacement plans.

Training and Developing Staff

• Ensure compliance in and the execution of Company sponsored training programs including Stop, Serve and Sell; Learning Management System (LMS); and Customer Experience Index (CEI).
• Recruit, interview and is involved in final selection of staff.
• Create new hire’s training schedule; follows Training Checklist with all new hires.
• Complete yearly performance evaluations for associates.  Recommend promotional and merit increases based on performance.

Gift Sales Management

• Manage cash wrap and gift department merchandise.
• Set and communicate department sales goals.
• Maintain merchandise levels.
• Track the placement and signage of ad goods.

 

Operations Management

• Participate in the “Manager on Duty” Program, which requires complete understanding of all store procedures.
• Responsible for the protection of company assets.
• Control operations payroll budget.  Schedule staff efficiently to maximize sales and accommodate store traffic.
• Order store supplies on a monthly basis as needed.
• Monitor audit compliance for all departments and responsible for all audit activity in store.
• Monitor and execute issues regarding price management control.
• Prepare status updates regarding operations to Store Manager.
• Organize, participate and take notes for store safety and shrink committee and report any potential safety issues to Risk Management.
• Respond to inquiries from the corporate office in regard to operational tasks or issues.
• Be aware of and report any potential asset protection issues.
• Responsible for Store Operational Audit compliance.
• Responsible for other duties as assigned or developed.

 
Technical Services

• Monitor and verify Technical Service department integrity and inventory accuracy.
• Responsible for maintaining established Technical Services P&P’s.
• Ensure Technical Service associates are trained and required certifications are obtained.

Prerequisite skills/experience for position

• 2-5 years experience in a retail environment or equivalent relevant experience.  Previous management experience preferred.
• Detail oriented with strong numeric ability, and sound judgment.
• Excellent organizational and communication skills.
• Ability to interact comfortably and enthusiastically with customers.
• Must have knowledge of local competitive environment.
• Ability/flexibility to work any open store hours.
• Excellent interpersonal skills for purposes of orientating and training new associates.
• Strong regard for policies and procedures and an ability to execute company standards successfully.
• Understand and facilitate Policies & Procedures (P&P’s) and Audit procedures.