You might also like
in Mobile, AL
Senior Clinical Administrative Coordinator - Mobile, AL - Full-time / Part-time
Hours | Full-time, Part-time |
---|---|
Location | Mobile, AL Mobile, Alabama |
About this job
- Review all member charts prior to a physician appointment and create alerts/triggers to highlight Star opportunities for the Provider.
- Partner with the Practice's Administrative and Clinical staff while managing patient appointments and data between visits.
- Assist members in navigating their network of Providers by assisting with follow-up and Specialist appointments as needed.
- Assist with Program Eligibility verifications.
- Appropriate Referrals to Case Management staff.
- Interact with patients via telephone; Scheduling appointments.
- Perform Data collection, Data Entry and Quality monitoring activities, as applicable.
- Document case information completely, accurately, and in a timely manner.
- Demonstrate sensitivity to issues and show proactive behavior in addressing customer needs.
- Provide ongoing support and education to team members.
- Optimize customer satisfaction, and positively impact productivity.
- Will not conduct any evaluation or interpretation of Clinical data and will be supervised by Licensed and/or Certified staff.
- Adhere to corporate requirements related to industry regulations/responsibilities.
- Maintain confidentiality and adhere to HIPAA requirements.
- Other duties, as assigned.
This is a Telecommute position within Mobile, AL.
Requirements
- High School Diploma/GED.
- Ability to travel approximately 25-75% of the time, depending on business needs, within approximately 1-hour radius of the job site to Provider offices, Member homes, or other locations within the service delivery area.
- 2+ years of Telephonic Customer Service experience.
- 1+ year of a Healthcare background with Medical Terminology familiarity of Clinical issues.
- 1+ year of working experience with Microsoft Word and Excel.
- 1+ year of knowledge of HIPAA Compliance requirements.
- Reliable transportation, valid Insurance, and a valid & unrestricted Driver's License within the State of AL.
- Data Entry skills, with a Typing speed of at least 45-50 WPM.
- Experience working in a Physician, Provider, and/or Medical Office.
- Electronic Medical Records knowledge and experience.
At
Optum, you will perform within an
innovative culture that's focused on transformational change in the Healthcare
system. You will leverage your skills across a diverse and multifaceted
business. And you will make contributions that will have an impact that's
greater than you've ever imagined.
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.