Automotive Center Customer Service Lead

Since our first Houston, TX, location got up and running in 1972, we’ve worked to create a network of friendly, locally-owned shops led by true car care pros. Today, we’ve got a line-up of over 900 shops from coast-to-coast all working hard to accomplish the same goal: giving you confidence for the road ahead.

Automotive Center Customer Service Lead
Job Description:
Over the course of the past 40 years, independently-owned and operated Meineke franchises built their reputation on being one of the most respected after-market automotive maintenance specialist. Meineke Car Care Centers has expanded its menu of product and service offerings to meet the demands of a changing marketplace and evolved into a nationally-acclaimed full-service car care center. From tires to exhaust, and batteries to brakes, Meineke is your preferred one-stop-shop for your car's maintenance. With over 900 Meineke franchises throughout the United States, Canada, Mexico, Brazil, China, Saudi Arabia and the Caribbean, Meineke franchisees have serviced more than 50,000,000 vehicles since its start in 1972. As we continue to grow, we are always on the lookout for top talent to deliver product and service excellence to our valued clientele. So if you are in search of an excellent job in a cutting-edge company that will continuously train you to actualize your skills and talents, then look to Meineke!

Automotive Center Customer Service Lead Job Description: The Center Manager is responsible for maximizing sales and profitability through operational excellence, high quality service delivery, sound personnel management practices, and total customer satisfaction. The Center Manager promotes the growth of existing and new business through an unwavering approach to integrity on behalf of all Meineke team members. He/She sets the bar for service levels in terms of accurate analyses and estimates, prompt delivery of those services, and disciplined follow-up in support of total customer care and satisfaction. The Center Manager 'owns' facility operations in terms of sales, employee schedule, customer retention, cost control, inventory management, environmental compliance, and most importantly, safety. The Center Manager is accountable to the franchisee, and to all team members to deliver strong and consistent leadership in order to meet the targeted objectives that it takes to successfully run this business. The ideal Center Manager candidate has a coursework/tech school certification (or equivalent practical experience); 5 years automotive repair business experience, an entrepreneurial demeanor, strong supervisory/management skills, diagnostic and repair experience, and exceptional interpersonal skills.

The following is a representative list of the duties and responsibilities associated with this position: * Manage the center from the front service counter to the flow of work in and out of the service area at all times* Greet Customers with a sincerely helpful attitude * Carefully listen to the customer’s requirement(s) and promptly arrange for vehicle service or repair action* Monitor service/repair action and inform customer of progress* Perform customer follow-up courtesy call to ensure delivery met expectations* Train, and motivate Meineke team members* Maintain an exceptionally clean and well-organized facility* Follow and promote company policy/procedures* Ensure all equipment is in proper working order and operated in accordance with safety regulations* Create accurate and reliable estimates for customers

Job Requirements:

• High School Diploma or GED*
• Interest in automotive vehicle maintenance*
• Exceptional listener and communicator (written and verbal)
• Exceptional work ethic
• Strong computer and Internet skills
• Point-of-sale and electronic media skills* Strong customer service skills*
• Team player

Meineke recognizes the amount of time that you will invest by applying to this position. We appreciate your interest in starting a career with a Meineke franchise. As car care specialists with nearly 900 Meineke locations, you too can become part of Meineke’s family.