Administrative Assistant - Full-time

Objective:
The Administrative Assistant is expected to perform a variety of clerical and administrative duties.  The Administrative Assistant is expected to answer phones, complete administrative duties which may include assistance with accounts payable and accounts receivable and support other staff members with clerical tasks, in order to provide the highest quality service to clients.
 
 
Primary Responsibilities:
 

• Reflect the core values of HI Forth Worth, LLC, (d.b.a an independently owned and operated Home Instead Senior Care franchise)
• Answer each incoming call in a friendly, professional and knowledgeable manner
• Field new client inquiries over the phone in a knowledgeable manner and schedule service call
• Assist with processing client invoices and CAREGiver payroll
• Enter new CAREGivers and maintain existing CAREGivers in BOSS system
• Enter and maintain accurate client and CAREGiver records in BOSS
• Communicate client and CAREGiver concerns or problems with owner or other staff members as appropriate

• Maintain regular attendance at the office to execute job responsibilities

• Demonstrate open and effective communication with owner, colleagues and CAREGivers

 
 
 
Secondary Responsibilities:
 

• Assist with making reference calls on prospective CAREGivers in a timely manner
• Process criminal background, APS and DMV checks
• Field employment inquiries from prospective CAREGivers and arrange for application process as needed
• Participate in CAREGiver meetings
• Perform any and all other functions and responsibilities deemed necessary

 
 
Education/Experience Requirements:
 

• High school graduation or the equivalent
• One year of related business experience or an equivalent combination of education and work experience may be considered
• Must possess a valid driver’s license

 
 
Supervisory Responsibilities:
 

• None

 
Critical Numbers:
 

•  

 
Knowledge, Skills and Abilities:
 

• This position must have an understanding of and uphold the policies and procedures established by HI Forth Worth, LLC, (d.b.a. an independently owned and operated Home Instead Senior Care franchise)
• This position must demonstrate excellent oral and written communication skills and the ability to listen effectively
• This position must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Knowledge of the senior care industry
• Ability to demonstrate effective interpersonal skills essential as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
• Ability to organize and prioritize daily, monthly and yearly work
• Ability to establish good working relationships with management, colleagues, franchise owners and their staff
• Ability to sit at a desk and listen effectively for long periods of time on the telephone
• Ability to present a professional appearance and demeanor
• Ability to operate office equipment
• Must be patient and congenial on the telephone
• Must have computer skills and be proficient in Word, and Excel
• Ability to work evenings or weekends as required

• Ability to perform duties in a professional office setting