Part-Time Customer Service Rep

Job Duties:

• Answer incoming telephone calls and emails and provide a variety of services to the customer over the telephone and via email. Answering questions about facilities/citizen related issues/concerns
• Working with external and internal vendors. Coordinating responses between vendors and the customer
• Updates and maintains weekly, daily and monthly follow up reports
• Enter, dispatch and complete customer Work Orders via computer system, phone or email
• Identify, research and resolve customer issues using the computer system
• Follow-up via phone or email on customer inquiries not immediately resolved
• Recognize, document and alert the lead or supervisor of trends in customer calls
• Notify technical support of any internet or system issues
• Other duties and projects may be assigned by the supervisor

Qualifications:

• Must have at least 1+ years of call center experience
• Must be able to type 30 wpm.
• Computer Skills MS Word/Excel
• CMMS or equivalent program
• Spreadsheets Database software Microsoft Outlook Internet software

Hours:

• Part-Time hours flexible Monday - Friday

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services.  Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .