Call Center Specialist - Full-time

Full Time
111 Westwood Place Brentwood, TN 37027

A career with Brookdale has never been more rewarding! Brookdale is the only national full-spectrum senior living solutions company and committed to providing the best options for our over 110,000 residents we serve. The services that we offer ensure residents continue to live the lives that they want while also meeting all of their needs along the way. Every day our associates collaborate to guarantee this promise is fulfilled in more than 1,150 communities in 47 states. Our Senior Living Solutions include: Independent Living, Assisted Living, Memory Care, Skilled Nursing, Continuing Care Retirement, Therapy, Hospice, Home Health, and Personalized Living.

More than a company, it is a calling.

To learn more about Brookdale and how our associates make a difference: Fulfilling Dreams * Record-Breaking Fundraising for Alzheimer’s * Best of the Best Awards * Brookdale Senior Living Solutions * YouTube

Job Summary:
Responsible for nurturing new inquiries initiated through Brookdale’s national marketing activities and for advancing existing leads in community Sales Management Systems (SMS), with the objectives of supplying information that leads to increased visits and move-ins to Brookdale communities.

Key responsibilities include:
* Contact new inquiries routed to the Brookdale Solutions Center’s SMS database as a pending lead
* The Call Specialist will determine whether the caller is ready for help to determine one or more communities within a geographic area that might meet their need, or whether the caller is seeking information to support a general need
* Sales-ready leads are transferred within SMS to the identified community, along with complete documentation about the customer’s expressed need in order for the community sales associate to pick-up the personal connection and discovery process mid-stream vs. starting over from the beginning
* Works closely with community sales and operations associates as an extension of their sales team, with direct phone communications to community associates as needed to best prepare them for scheduled appointments
* Establishes awareness and understanding of communities in their assigned division to understand each community’s product lines, services and amenities

At Brookdale, you will enjoy a rewarding career with a forward thinking company while receiving an impressive portfolio of benefits designed to help you maintain a comfortable lifestyle for you and your family, including • Major Medical • Dental• Vision• Flexible Spending Account • Short-term Disability • Long-term Disability • 401(K) with Company Match • Life Insurance • Tuition Reimbursement • Paid Vacation & Holidays • Continuing Education

We seek the following principal qualifications:
* Bachelor’s Degree (B.A. or B.S.) from a four-year college or university preferred
* One year related experience and/or training; or equivalent combination of education and experience
* Customer service and sales experience
* Convey compassion, respect, courage and passion through telephone and electronic communications that engage customers in trusting relationships

Brookdale is an EOE-(Equal Opportunity Employer) and drug free work place

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Benefits:
Health Insurance, Life Insurance, Dental Insurance, Disability Insurance, 401(k), Tuition Reimbursement, Paid Time Off