Customer Service Representative, Credit Granting - Full Time Seasonal - Schedule Monday-Friday 12:45pm-close with 6 out of 8 weekend days. Located at MCCS (Clearwater, FL)

Overview:

Credit Granting Representatives are responsible for answering incoming customer service phone calls related to credit card application requests, account guideline increases, and the approval of sales and checks.

Key Accountabilities:

• Answer phone calls from sales associates and customers requesting to open a new credit card account, increase a current account guideline, and approve a sale. Appropriate action must be taken according to the type of call, all while maintaining professional conversation and providing good customer service.
• Complete account maintenance including address changes, lost/stolen reports, and returned mail.
• Ensure compliance to adverse action.
• Review and investigate credit bureau disputes.
• Review, research, and decision credit requests via queues or reports.

Skills Summary:

• High school diploma or general education degree (GED) required.
• Excellent customer service, communication, problem solving, analytical, decision-making, follow-up, and organizational skills required.
• Knowledge of Microsoft applications preferred.
• Computer keyboarding and navigational skills required.

Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.