Night Auditor Crowne Plaza

The Crowne Plaza Hotel, located in the exciting Arena District, downtown Columbus, has an immediate opening for a Night Auditor to oversee the overnight operations at the Crowne Plaza and The Lofts Hotel. This position requires a highly dependable professional with exceptional guest service skills and the ability to work overnight shifts.

PRIMARY RESPONSIBILITIES:

• Efficient and timely execution of the shift checklists.
• Ensures the successful completion of end-of-day procedures.
• Serves as a primary point of contact for guests to provide services such as check in, check out, assistance making reservations, room issues or requests, or any other task requested by the guest.
• Follows proper billing and cash handling procedures.
• Displays high level competency in the property management systems.
• Interacts with guests in a manner that is professional, ethical, and customer service driven. 
• Follows the proper work environment procedures.
• Provides professional and thorough communication (via email, property management system or verbal) to ensure guest satisfaction.
• Provides excellent concierge services to guests by having a high level of knowledge of dining and recreational opportunities in the surrounding areas.
• Answer all phones in a professional and courteous manner.
• Monitors the input and delivery of wake up calls.
• Position requires standing the entire shift.
• Other duties as assigned. 

Our attractive compensation package includes an $10.00 per hour wage, medical, dental, Life, 401k with match, vacation, PTO, dining and travel discounts, special offers from our business partners, and discount programs for selected cell phone providers.

The Crowne Plaza Hotel is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

We are proud to be a Drug Free Workplace/EOE. 

• Excellent guest service skills.
• Professional written and oral communication skills.
• Interpersonal skills.
• Computer skills.
• Ability to tell guests about area attractions and provide clear directions.

• Previous hotel experience is preferred.
• Customer service experience is required.