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Applications Support Engineer - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Atlanta, GA Atlanta, Georgia |
About this job
The Application Support Engineer’s primary role is responsible for developing, deploying and supporting processes and procedures necessary to provide advanced technical and business support for the company’s customer focused web based applications. To be successful in this position one must be responsible for responding to support issues in a timely manner, communicating issues and status to internal customers and management, as well as troubleshooting and resolving issues with SLAs.
This position must be able to communicate equally well with business owners, end users, and technology professionals. This position will serve as a lead organizer, facilitator, analyst, and problem solver. Excellent analytical skills, a professional demeanor and the ability to promote a team environment are essential, as are communication and interpersonal skills.
Responsibilities (including but not limited to):
• Proactively perform deep diagnostic trouble shooting to identify, communicate and drive resolution on issues
• Communicate team status to management and help keep business stakeholders informed of project status and all related issues
• Make process and systems improvement recommendations to assist the business in achieving its goals and objectives, leveraging best practices and professional experiences
• Collaborate closely with and assist application development teams when required to ensure timely delivery of system fixes
• Enable knowledge transfer to Customer Care by providing high quality case resolution notes and coaching tips; review quality of case notes periodically.
• Provide weekly status/progress report to Team manager to include HOT items status, and goals/projects progress.
• Demonstrate ability to effectively work on multiple assignments, activities or projects as required
• Obtain and maintain a working knowledge of OVE.com and Manheim.com applications, customers and business units
• Manage individual work load and assist with defining and prioritizing one’s own tasks
• Conduct analysis of support issues that identifies current state business process or system inadequacies
• Manage ticket entry, escalation, and dispatch of support issues
• Escalate issues to Engineering as necessary
• Must be willing to work in an on-call rotation supporting 24/7/365 application web sites
• 5+ years’ experience troubleshooting or supporting web based applications
• 3+ years’ experience with relevant relational database technologies and structured query language preferred i.e., MySQL, Microsoft SQL, PostgreSQL
• Experience with WebServices technologies and XML.
• Experience with relevant command-line server interfaces preferred i.e., Linux, Redhat, SuSE
• Demonstrated experience working in and leading team settings required
• Experience with relevant business software preferred, including Microsoft Office applications i.e., Excel, PowerPoint, Project, Visio and business process modeling (BPM) applications
Benefits:
Our company values the health and financial well-being of its employees and provides a variety of health care programs, which includes medical, dental, vision, employee and dependent life insurance, long-term disability and Flexible Spending Accounts (FSA) for health care and dependent care expenses. The Company believes financial security in retirement is important and offers a 401(k) Savings Plus Plan as well as company-funded Pension Plan.
About Manheim:
Manheim was established in 1945 as a wholesale vehicle auction operation. Today, with 20,000 employees at 106 operating locations in 14 countries, Manheim is the world’s leading provider of vehicle remarketing services. Manheim has set the industry standard for buying and selling used vehicles at live auctions and online. In 2012, Manheim handled nearly 8 million used vehicles, facilitating transactions representing more than $50 billion in value.
A subsidiary of Atlanta-based Cox Enterprises, Manheim is transforming the wholesale vehicle buying and selling experience through investments in technology and innovative products and services. Manheim brings together qualified sellers and volume buyers of used vehicles that include automotive dealerships, banks, car rental agencies, car manufacturers and government agencies. Manheim offers its customers a reliable and secure market in which to purchase a variety of vehicles and services that no other remarketing provider can match.
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