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Full-time and Part-time Call Center RN - NurseLine - Greensboro, NC
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Greensboro, NC Greensboro, North Carolina |
About this job
There's an energy and excitement here, a shared mission to improve the lives of others as well as our own. Nursing here isn't for everybody. Instead of seeing a handful of patients each day, your work may affect millions for years to come. Ready for a new path? Start doing your life's best work. (sm)
Optum Health Care Decision Support is 24/7 inbound call center. We have full-time and part-time positions available at this time. All shifts are EVENING hours. Weekend shifts are required! Variety of schedules available! Training, regardless of schedule, will be a full 40 hours per week for 3 weeks, at regular business hours.
This is a work from home position after approximately 3 months, contingent on meeting all standard quality and performance criteria.
Primary Responsibilities:
- We are an inbound call center open 24/7 including holidays
- Assesses and triages immediate health concerns
- Identifies problems or gaps in care offering opportunity for intervention
- Coordinates services and referrals to health programs
- Provides health education and coaches consumers on treatment alternatives to assist them in best decision making
- Supports consumers in selection of best physician and facility to maximize access, quality, and to manage heath care cost
- Prepares individuals for physician visits
- Manages utilization through education
- Special projects, initiatives, and other job duties as assigned
Requirements
Required Qualifications:
- Active, unrestricted RN license in the state of North Carolina
- 2+ years experience in any clinical setting
- Highly organized, self-directed worker with an ability to function in high volume environment
- Strong verbal and written communication skills
- Proficient level of experience with Microsoft Office applications, and strong technical aptitude
- Must live within a commutable distance of our Greensboro, NC office location (50 minutes or 50 miles)
Additional Preferred Assets:
- Previous experience working with the geriatric population including home health, triage and/or case management
- Previous customer service experience
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work. (sm)
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.
Keywords: RN, nurse, call center, nurseline, telephonic, geriatric, Medicare, Greensboro, North Carolina, NC