Customer Service- Call Center

Customer Service: Call Center Opportunity Come work for a client that provides a fast-paced, and customer driven environment. If you love working with people, Manpower has an amazing opportunity for you. Combine your tech savvy skills with your drive to help people better their lives.

Essential Functions include:

1.Make outbound customer calls as new loans come through, using your excellent customer service skills
2.Answer routine questions regarding a variety of account issues, such as balance and payment inquiries, interest rate changes, and missing payment inquiries.
3.Handle inbound and outbound calls to proactively collaborate with delinquent customers, third parties and attorneys.
4.Comprehend customer ability to pay and help them work through their understanding of their financial situation.
5.Analytical and critical thinking skills needed to dissect and resolve complex servicing related issues in a clear concise manner that a customer will understand.
6.Ability to understand how to communicate difficult/sensitive information tactfully. 7.Ability to handle, resolve, defuse and escalate issues in a tactful manner.
8.Working knowledge of personal computers using Microsoft Word, Access, Excel, PowerPoint, and Outlook; Lotus Notes a plus. Also, demonstrated ability to learn and proficiently utilize proprietary and vendor applications.

Bring your experience to a company that is ready to grow your career.

Apply now, and create a profile a www.manpowerjobs.com

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