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in San Antonio, TX

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Hours Full-time, Part-time
Location San Antonio, TX
San Antonio, Texas

About this job

The general duties for this position:

Follow and enforce all directives, policies, and procedures set by the company; participate in the recruitment, interviewing process, and selection of new adjusters; responsible for training new hires and preparing training plans; relate all new or revised policies, procedures, and/or processes to team members to ensure they have the most up-to-date and current information; undertake regular performance reviews with team members in order to identify business and personal developmental needs; develop and deliver a coaching support plan for any team leader or adjuster identified to be struggling with their workload; prepare and deliver daily, weekly, and monthly team reports; monitor department's adherence to claims handling guidelines and standard operating procedures. In addition, perform other duties as assigned by management or as needed. Position is full-time and does require a flexible schedule.

Skills necessary for this position:

Ability to work independently, yet collaborate with others. Planning and organizational skills; ability to handle multiple tasks simultaneously. Able to analyze, explore, and evaluate information. Have strong customer service background. Able to work flexible hours. Provide direction to staff and follow up to ensure compliance. Ability to handle escalated calls; world-class customer service and communication skills required within a team environment.

Qualifications for this position:

High School diploma is required, college degree is preferred. Possess a minimum of 3 years Personal Auto Claims and 3 years of management experience; Total Loss experience, a must; have a valid Texas Property and Casualty Adjuster license; be able to maintain CE credit.

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services.  Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .