Customer Service

Do you have great phone skills and excel at providing exceptional customer service? Manpower, Inc. of SE Michigan is seeking customer services reps, receptionists, and call center agents throughout Washtenaw and Monroe Counties. Many positions are full- time, long-term, offer competitive pay, and may lead to direct hire! Job duties include, but are not limited to: * Answering inbound phone calls in a professional and helpful manner. * Greeting customers/visitors in a prompt and friendly fashion. * Providing outstanding service to customers/visitors - either over the phone or in person. * Assisting customers or callers by providing information, answering questions, and/or directing calls/inquiries as necessary. * Identifying and/or escalating issues for resolution. * Building rapport with customers by displaying an engaging, kind, and helpful attitude. * Completing calls or transactions in a manner that maintains quality and quantity. * Making outbound phone calls in response to any inquires, questions, or other follow up. * Performing data entry into a computer system, program, or database. * Receiving, sorting, and routing mail or other inter-office communication. * Maintaining a neat and clean lobby/reception area for visitors. * Providing any other support as needed to teams, departments, managers and other staff. Preferred qualifications: * Previous experience as customer service rep, receptionist, call center agent, data entry clerk, or other similar role. * Experience using a switchboard or multi-line phone system (e.g.,Cisco). * Strong customer service, communication, and problem-solving skills. * Ability to interact successfully with customers at all levels - both internally and externally. * Educational experience such as having taken business courses or earned an associate's degree, bachelor's degree, or certification. * Proficiency with a diverse assortment of software programs, applications, and systems such as MS Office Suite and typing skills (at least 50 wpm). * Ability to work a flexible schedule including non-traditional shifts/hours such as afternoons, midnights, weekends, and holidays. Manpower associates on assignment have access to a great benefit package including weekly paychecks, an insurance program, anniversary/holiday pay, training opportunities, direct deposit/paycard, tuition/certification reimbursement, and much more! Call us today to learn more about what we can do for you - 734-665-3757 ext: 4. Want to get a head start? Go to www.manpowerjobs.com to create a "My Manpower" account, and then give us a call. Manpower, Inc. of SE Michigan has helped both companies and individuals navigate the ever-changing world of work in Washtenaw and Monroe Counties for over 50 years. To learn more, visit us at: http://www.manpowermi.com. Use social media? Like us! Follow us! * On Twitter: https://twitter.com/Manpowerincsemi * On Facebook: http://www.facebook.com/ManpowerIncofSEMich * On LinkedIn: http://www.linkedin.com/company/manpower-inc.-of-se-michigan * On Pinterest: http://www.pinterest.com/manpowerincsemi/ * On Instagram: http://instagram.com/manpowerincofsemi/ Know of others looking for work? Share this post! We reward those who refer successful associates. Check out our referral program for more information. Manpower, Inc. of SE Michigan is an Equal Opportunity Employer.