Help Center Representative

Help Center Reps will be taking inbound calls. They will complete a number of different tasks such as consolidating accounts, escalating/directing calls to other departments, completing credit card updates, helping with login issues, answering billing questions, and placing product orders for customers. Most calls are regarding E-Files, Tax Support and login information.

- Candidates need to have a Confident and Positive personality.
- They need to be able to work 7 AM-9 PM M-F, Sat 8 AM -6 PM, Sun 10 AM -5 PM.
- They will work one weekend day each week and potentially both when tax season gets very busy
- Must be able to work a minimum of 30 hours a week and up to 60 hours per week (overtime is Time and a Half).
- Peak call flow will be in February - Mid March, where they will be getting most of the overtime.

Job Description:
* Answer to live customer chat requests
* Promptly identify, research and resolve customer request using internal databases
* Project a professional company image through chat interaction
* Provide customers with requested information utilizing standard response database
* Identify and report trends to supervisor
* Successfully manage to multiple chats simultaneously
* Provide email and/or phone support to customers when not responding to chat request

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services.  Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .