Retail Customer Service Representative - Full-time / Part-time

Responsibilities

As a Verizon Wireless Experience Specialist, you'll use your excellent customer service and communication skills to create an engaging and memorable in-store experience for our customers.   You’ll welcome and introduce customers to the store, promote store exploration, direct foot traffic, engage in team selling and ensure customer needs are met in a timely manner.  You’ll also be responsible for delivering workshops where you’ll teach and demonstrate product and accessory functionality to customers – which can help improve the way they live, work and play.

Responsibilities
As a confident, professional individual with a rich understanding of VZW technology and services, you will:

• Kick-start a unique and world-class experience for every customer entering the store, direct customer traffic and promote exploration
• Inspire and excite customers about how our solutions can impact their lives
• Create a welcoming, exciting and engaging store environment
• Quickly and completely resolve customer issues, ensuring customer’s needs are met in a timely manner
• Deliver the ultimate one-on-one and group learning experience to our customers as you demonstrate and educate them on our product functionality and our services
• Become an “all-solutions” expert and point-of-contact for all product feature and functionality questions
• Facilitate wireless workshops where you will work with groups of customers to demonstrate and educate them on a variety of technology solutions, including the latest and greatest smartphones, tablets and smart accessories
• Contribute to the overall health and performance of your retail store by supporting daily business operations, including selling technology solutions, stocking inventory and processing customer transactions
• Multitask while working wth customers and navigating VZW systems
• Quickly build rapport with customers while demonstrating a friendly, engaging and positive demeanor
• Maintain accountability for, and demonstrate 100% commitment to customer satisfaction
• Train peers on product details
• Participate in team-based selling by identifying and capitalizing on opportunities to position value-added solutions to customers
• Demonstrate enthusiasm and energy during all customer interactions
• Continuously update knowledge on a wide variety of products and services such as tablets, smartphones, and smart accessories
• Demonstrate professionalism, teamwork and strong interpersonal skills
• Work retail hours set by the Store Manager in a store that is open 7 days a week
• Remain focused and productive in a fast-paced and results-oriented environment that offers very little downtime
• Introduce customers to the store, direct customer traffic and promote store exploration
• Ensure all interactive displays are operational

Applicants must be able to work at the following locations: 4215 S Tamiami Trail Sarasota, FL 34231, 85 N Cattlemen Rd Bay #6 Sarasota, FL 34243, 4402 14th St W, Bradenton, FL 34207.

Qualifications

 Qualifications

Are you a good fit for the Experience Specialist role? A 2-year degree or at least 1 year of relevant work experience is required.  This position also requires flexible schedule availability (including evenings and weekends). A four-year degree is strongly preferred.

Additionally, the following skills and attributes will be integral to your success:

• Excellent communication skills
• Comfortable presenting to small and large groups
• Passionate about teaching others
• Passionate about technology
• Resourceful
• Motivated to learn
• Comfortable in a fast-paced, dynamic environment
• Exceptional relationship-building skills
• Professionalism and poise

Equal Employment Opportunity

We are an equal opportunity employer m/f/d/v.