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in Saint Marys, GA

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Hours Full-time, Part-time
Location Saint Marys, GA
Saint Marys, Georgia

About this job

Aerotek is looking for individuals to represent our company as Customer Service Representatives with a client in the St. Mary's, GA area. Below is the job description and requirements.


Job Description
Answer and respond to incoming calls from a variety of customers, pharmacies and doctors offices.
Utilize on-line resources to determine coverage requirements under various program scenarios.
Educate callers using approved scripting to explain coverage of medication, including limits/ conditions that may be part of their drug coverage.
Gather preliminary information from callers to initiate case review for medication following standard operating procedures.
Respond to status inquiries providing accurate information located in internal, on-line systems.

Convey a positive company image over the telephone.
Complete fax entries for case completion as assigned.
Ensure audit, compliance and legislative requirements are adhered too and appropriate systems and controls are implemented as needed.
Perform other special projects, related duties and responsibilities as assigned

QUALIFICATIONS:
High School Diploma or equivalent.
Minimum one year customer service experience
Strong written and verbal communication skills; effective interpersonal skills.
Excellent reading comprehension, listening and speaking skills.
Proficiency with MS Word, Excel and PowerPoint.
Demonstrated reliability and dependability.
Availability to work site operating hours

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services.  Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .