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in Stanford, CA

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About this job

This position works closely with the Department Manager(s) or Store Manager to receive, price, stock and display computers and/or computer merchandise to meet the needs of the store's customers, drive sales and profits. May assist sales associates with completing work of the department.
*Leads the work activities of sales associates, FT/PT and Temporary including:
* Leads the activities of the sales associates in the department
according to established guidelines
* Assist customers and suggests selection of computers and computer merchandise
* Ensures shelves and other displays are stocked, restocked and
maintained according to company standards
* Leads and may assist sales associates with processing online orders including but not limited to; entering sales, pulling computers and computer merchandise, and preparing same for customer pick-up or shipment. Communicates order status to customers and performs periodic website maintenance.
* Coordinates work schedules with other departments to insure adequate coverage of the selling floor and telephones at all times.
* Operates a cash register to ring up sales, issue refunds, or to pay out on a buyback; completes discount forms for faculty or employees and refund tickets/slips. Reconciles and balances registers at the end of a shift, or end of the day. Calculates prices, counts cash and may balance register and prepare bank deposits.
* Runs register reports and audits transactions for accuracy. Maintains cashier integrity and conducts unscheduled cashier and buyback audits regularly. Reports discrepancies to Store Manager.
* Fills in for absent employees, and helps out in other areas during periods of high volume. May be assigned projects or certain goals from time to time.
* Responds to escalated customer inquiries to ensure optimal resolution and positive customer experience.
* May handle inquiries from faculty, staff, and certain vendors. May accept and complete special orders for merchandise or books from customers and call them when their order arrives.
* Trains new employees and retrains current employees on policies, procedures, asset protection and theft identification and resolution procedures. Uses on-boarding modules to train and cross train employees; uses seasonal training materials in Rush and buyback. May be a key holder in certain Stores and responsible for opening and/or closing the Store.
* Applies shrink prevention practices and activities, such as visible customer service, etc.
* Performs other duties as assigned.

How To Apply:
1) Go to www.follett.com/careers.cfm
2) Click on the Job Search link
3) Create a Account/ or Login
4) Search Job by location
 94305
5) Select the Stanford Bookstore #0670
 Click on Temporary Employee

Location
Bordering Palo Alto and Silicon Valley, Stanford is less than one hour from San Francisco, redwood forests and the beaches along the Pacific Ocean. But the sprawling campus, which at 8,180 acres is among the biggest in the United States, also provides its own unique beauty. This is a modern, well-merchandised store at a major private university in the San Francisco Bay area (Palo Alto). Stanford University is a world-renowned school, located 30 miles south of San Francisco 'between the bay and the ocean.' Enrollment is approximately 7,000 undergraduate and 7,500 graduate students. The university and the Law school are on quarters. (www.stanford.edu)